Knowledge Paralegal

Clyde UK Services Company; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global law firm in Manchester is seeking a candidate to coordinate their client-facing knowledge content platform. The role involves overseeing user management, content review, and analyzing performance data to ensure a seamless experience. Candidates should have strong communication skills and experience in managing user accounts. This position offers numerous benefits including healthcare and a supportive work environment.

Benefits

Healthcare benefits

Retirement planning

Wellbeing initiatives

Qualifications

• Experience managing user accounts and permissions.
• Ability to analyze data and prepare performance reports.
• Strong communication skills for interacting with clients and stakeholders.

Responsibilities

• Oversee user accounts and manage access permissions.
• Monitor and respond to queries received in the platform's dedicated inbox.
• Assist in reviewing and editing content for accuracy and quality.

Job description

This role will be responsible for coordinating our client-facing knowledge content platform, ensuring a seamless user experience and efficient content dissemination.

Responsibilities

• User Management: Oversee user accounts, manage access permissions, and ensure security protocols are followed.
• Inbox Monitoring: Monitor and respond to queries received in the platform's dedicated inbox, providing timely and accurate assistance.
• Content Review: Assist in reviewing and editing content for accuracy, relevance, and quality before publication.
• Content Infrastructure Development: Contribute to building and enhancing the platform’s infrastructure to better serve content across various areas.
• Requirements Gathering: Meet with stakeholders from across the firm to gather initial requirements for new knowledge products, such as reports, trackers, guides, and training materials.
• Design Solutions: Suggest and implement design solutions for effectively presenting new content, including reports and large volumes of information.
• Market Content and Gaps: Monitor competitors’ websites (open source) and provide feedback on potential content enhancements.
• Auditing and Reporting: Analyze data and prepare performance reports.
• Coordination: Collaborate with knowledge lawyers, practice groups, and business development teams to align digital content with broader campaigns and business goals.
• Training: Produce and update training guides to support internal and external platform users.
• Ongoing Monitoring: Regularly review pages and publications to ensure content is published using existing templates, maintaining consistency across the platform.

#LI-HYBRID

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals, and 5,500 staff across nearly 70 offices worldwide. Our values guide our decisions, unite us, and strengthen our delivery for clients and our firm. We work as one, excel with clients, celebrate diversity, and act boldly. We are committed to a diverse and inclusive workforce, supporting communities through pro bono work, volunteering, charitable partnerships, and environmental initiatives, including our commitment to the SBTi Net-Zero standard.

We offer tailored benefits, including healthcare, retirement planning, and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. We support fairness, celebrate diversity, and prohibit discrimination, welcoming applications from all qualified individuals.

Please read our privacy notice to understand how your personal data will be used and your rights as a data subject.

If submitting a candidate as a Recruitment Agency Partner, ensure candidates are aware of this privacy notice.

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We are a global law firm with over 90 years of experience in global trade and commerce. Learn more about us.

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