KM230665 - CAMHS Outpatient Secretary

NHS Grampian; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional health board in Scotland is seeking an enthusiastic Outpatient Secretary to join their administration team. The role involves coordinating patient appointments, managing waiting list processes, and responding to queries both in person and via phone or email. Ideal candidates will have excellent communication and organisational skills, and be capable of working under pressure while paying attention to detail. This position offers a full-time contract based at City Hospital in Aberdeen.

Qualifications

• Excellent communication and organisational skills.
• Ability to work under pressure and prioritise workload.
• Attention to detail and ability to work independently.

Responsibilities

• Co-ordinate appointments using TrakCare.
• Notify patients of their appointments in writing or by email/telephone.
• Manage administration processes relating to the Waiting List.
• Respond to queries from patients and staff.
• Provide reception cover when required.

Skills

Excellent communication skills

Organisational skills

Ability to work under pressure

Attention to detail

Teamwork

Ability to work independently

Job description

An exciting opportunity has arisen within the Child and Adolescent Mental Health Service (CAMHS). We are looking for an enthusiastic and highly motivated Outpatient Secretary to join our administration team.

Full‑time post based at Links Unit, City Hospital, Aberdeen.

Responsibilities

• Co‑ordination of appointments using TrakCare
• Responsibility for notifying patients of their appointments in writing or by email/telephone
• Management of administration processes relating to the Waiting List
• Respond to queries from patients and staff via telephone, email, and in‑person
• Provide reception cover on an ad‑hoc basis when required

Qualifications & Skills

Excellent communication and organisational skills, ability to work under pressure, prioritise and manage own workload, attention to detail, ability to work as part of a team and independently with minimal supervision.

Interview

Interviews will take place 19 January 2026.

Contact

For informal queries, please contact Nicola Milne, Acting Assistant Support Manager, at [e-mail].

Equal Opportunity

NHSCotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for the workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent them attending in person to ensure it is inclusive and accessible to all.

Please apply for this post by completing the application process on Jobtrain.

Do not upload a CV as this will not be used for short‑listing purposes.

Posts close at midnight on the indicated date unless the advert states otherwise. The post may close early due to volume of applications.

For help to complete an application on Job Train please follow the link (link not provided).

Only internal candidates may be considered for this vacancy. If you are a member of staff, update your Jobtrain profile to reflect that you are employed by NHS Grampian.

• If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.