Key Holder Sales Associate

L'occitane; Ashford; On-site; GBP 14,000 - 16,000; Part time

Job summary

A leading beauty brand is seeking a part-time team member in Ashford to deliver exceptional customer experiences in their boutique. Responsibilities include assisting management with operations, providing excellent service, and maintaining store standards. The ideal candidate will possess strong customer service skills and be proactive in their sales approach. A flexible working schedule and various employee benefits are offered.

Benefits

Discretionary Company Bonus scheme

Contribution Pension Scheme

Enhanced Maternity and Paternity leave

Flexible Bank Holidays

Discount Scheme

Qualifications

• A love of retail and a customer-facing environment is essential.
• Ability to work effectively in a team and be reliable.
• Highly motivated to achieve personal KPIs.

Responsibilities

• Provide the highest level of service to customers.
• Promote good housekeeping and visual merchandising standards.
• Perform key holder duties such as opening and closing the boutique.

Skills

Excellent customer service skills

Confident communication skills

Pro-active selling ability

Team collaboration

Positive attitude

Job description

Overview

Application Deadline: 15 October 2025

Department: Boutique

Employment Type: Fixed Term - Part Time

Location: Ashford

Reporting To: Boutique Manager

Compensation: £14.22 / hour

We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.

Contract Type: Fixed Term 4 months

Weekly Hours: 12

What Will You Do?

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
• Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
• Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
• Completing any other tasks required by Boutique Management to support the needs of the business.
• Offer & provide demonstrations to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

Commercial Flair

• Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
• Understanding of different customer types

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE

Driving Results

• Support in-Boutique and external customer events
• Always adhere to Company policies and procedures.
• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments

The Perfect Candidate

• A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
• Excellent customer service skills
• Confident and effective communication and listening skills
• To demonstrate pro-active selling ability
• Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
• Able to work effectively in a team
• Reliable, honest, and flexible
• Positive and friendly attitude as well as consistent ability to operate at your best

What We Offer You!

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for NewlyWeds
• Discount Scheme
• Product allocation
• Reward Gateway – company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards

*some eligibility criteria may apply