Key Holder - Luxury Boutique

Four Seasons Recruitment; Bicester; On-site; GBP 31,000 - 37,000; Full time

Job summary

Four Seasons Recruitment is sourcing a Key Holder for a premium fashion retailer in Bicester. You will report to the store manager and help present the brand, support daily operations and create a welcoming atmosphere for customers and staff.

The ideal candidate will have experience in luxury fashion, strong customer service and sales skills, and the ability to work flexibly across store hours, including weekends and peak periods.

Qualifications

• Experience in premium, contemporary or luxury fashion retail.
• Strong customer service, communication and selling skills.
• Commercial awareness with knowledge of sales targets and KPIs.
• Confident, enthusiastic approach to fashion, styling and product.
• Ability to build client relationships and drive loyalty in the local community.
• Capable of working independently and supporting a team in a fast-paced retail environment.

Responsibilities

• Deliver personalised customer experiences through product knowledge and styling advice.
• Act as a brand ambassador, reflecting the brand's personality and values.
• Support store operations including opening/closing, transactions and queries.
• Maintain visual and operational standards across the store and stockrooms.
• Train and coach the team; provide feedback to maintain a positive environment.
• Lead when Store Manager is absent to ensure exceptional customer service.

Skills

Premium fashion retail

Customer service

Sales targeting

Communication

Relationship building

Independent working

Job description

Bicester

Full-time, permanent Key Holder position

Up to £34,000 per annum, based on experience

About the Brand

Our client is a unique contemporary fashion and lifestyle brand recognised for its bold designs, vibrant colours, eye-catching prints and individual style. With stores across the UK, US and Europe, the brand encourages creativity, individuality and personal expression.

The brand offers customers an exciting and welcoming shopping enviroment, where individuality, fashion and knowledge and outstanding customer service are central to the experience. This is a fantastic opportunity to become part of an expending international brand and help represent its identity and values.

The Role

As part of an enthusiastic and fashion driven retail team, you will report directly to the store manager. This position is suited to someone with genuine intrest in fashion, who enjoys developing customer relationships.

As a Key Holder, you will play an important part in preresenting the brand and supporting the store manager with daily operations. You will help create a welcoming, positive and motivating atmosphere for both customers and colleagues.

Key Responsibilities

• Deliver an exceptional, personalised customer experience through product knowledge, styling advice and relationship-led selling, while driving individual sales and contributing to store KPIs.
• Act as a passionate brand ambassador, representing the brand's personality and values while building strong client relationships and encouraging long-term loyalty within the local community.
• Support the day-to-day running of the store, including opening and closing procedures, store systems, transactions, returns, customer queries and handling sensitive situations professionally.
• Maintain excellent visual and operational standards across the store, including merchandising, stock presentation, replenishment and ensuring the stockroom remains organised.
• Support, train and coach the wider team, providing regular feedback and helping to create a positive, energetic and collaborative environment.
• Deliver engaging styling sessions, support promotional activity and events, and contribute to key commercial initiatives.
• Take responsibility for the store in the Store Manager's absence, ensuring customers receive an exceptional experience and the team remains motivated and focused.

Essential Skills & Experience

• Previous experience in premium, contemporary or luxury fashion retail.
• Strong customer service, communication and selling skills, with a genuine passion for building client relationships.
• A confident and enthusiastic approach to fashion, styling and product, with an interest in creativity and the wider arts and culture space.
• Commercially aware, with an understanding of sales targets and retail KPIs.
• Previous Key Holder or supervisory experience would be advantageous.
• Confident working independently, taking responsibility and supporting a wider team.
• Professional, personable and proactive, with the ability to remain positive in a fast-paced retail environment.
• Flexible and available to work across store opening hours, including weekends and peak trading periods.