Key Holder

Ben Sherman Livingston; Livingston; On-site; GBP 12,000 - 15,000; Part time

Job summary

Ben Sherman Livingston is seeking a Key Holder for a part-time role in Livingston. The position focuses on delivering excellent customer service, maintaining store standards, and driving sales across our premium fashion ranges. You will support opening and closing duties and help guide customers in-store and online.

The role emphasizes product knowledge, multi-channel shopping options, and creating a welcoming store atmosphere to encourage customer loyalty.

Qualifications

• Customer service focused.
• Good communication skills.
• Experience in retail industry.
• Desirable: Good IT skills.
• Desirable: Experience of working in a premium fashion brand.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Open and close the store when a member of management isn't there.
• Provide accurate information about our product including features and stock availability.
• Promote our multi-channel shopping options to ensure customer satisfaction.
• Provide an inviting and welcoming atmosphere for our customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility to meet the needs of the store.

Skills

Customer service

Communication

Retail experience

Job description

Key Holder - Part Time
12 hours per week

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To generate sales by delivering outstanding customer service and maintaining impeccable store standards ensuring customer loyalty is retained.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Open and close the store when a member of managaement isnt there
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable:

• Good IT skills
• Experience of working in a premium fashion brand

Compensation: To be discussed