Key Holder

Ben Sherman; Ashford; On-site; GBP 15,000 - 21,000; Part time

Job summary

Ben Sherman in Ashford is seeking a part-time Key Holder to support store operations and deliver exceptional customer service. The role involves achieving sales targets, opening and closing the store when management is unavailable, and promoting multi-channel shopping options.

You will provide product knowledge, maintain store standards, and create an inviting atmosphere for customers while handling transactions accurately and flexibly to meet the store’s needs.

Qualifications

• Customer service focused.
• Good communication skills.
• Experience in retail industry.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Open and close the store when a member of management isnt there
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Skills

Customer service

Communication

Retail experience

Job description

Key Holder - Part Time

20 hours per week

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role

To generate sales by delivering outstanding customer service and maintaining impeccable store standards ensuring customer loyalty is retained.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand
• Open and close the store when a member of managaement isnt there
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience

Essential

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable

• Good IT skills
• Experience of working in a premium fashion brand

Skills

Retail

Sales