Key Holder

Ben Sherman Affinity Staffordshire; Stoke-on-Trent; On-site; GBP 6,000 - 8,000; Part time

Job summary

Harri is seeking a Key Holder for a part-time role (12 hours per week) to support store operations and sales excellence. The ideal candidate will help maintain store standards, deliver outstanding customer service, and oversee opening and closing responsibilities when management is unavailable.

This role contributes to a welcoming in-store experience and seamless multi-channel shopping. We value customer-focused individuals with strong communication and retail experience who can adapt to the

Qualifications

• Customer service focused with the aim of building customer loyalty.
• Clear communication and strong interpersonal skills.
• Retail experience is essential for daily store operations.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Open and close the store when a member of management isn't there.
• Provide accurate information about our product including features and stock availability.
• Promote our multi-channel shopping options to ensure maximum customer satisfaction.
• Provide an inviting and welcoming atmosphere for our customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility in order to meet the needs of the store.

Skills

Customer service focused

Good communication skills

Experience in retail

Job description

Key Holder - Part Time
12 hours per week

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To generate sales by delivering outstanding customer service and maintaining impeccable store standards ensuring customer loyalty is retained.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Open and close the store when a member of managaement isnt there
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store
  

Key Skills and Experience:

Essential:

• Customer service focused
• Good communication skills
• Experience in retail industry

Desirable:

• Good IT skills
• Experience of working in a premium fashion brand
  

Compensation: To be discussed