Key Holder - Luxury Boutique

Four Seasons Recruitment Ltd; Bicester; On-site; GBP 31,000 - 37,000; Full time

Job summary

Four Seasons Recruitment Ltd is advertising a full-time, permanent Key Holder role in Bicester within a premium fashion brand. You will report to the store manager and contribute to day-to-day operations while delivering an exceptional, personalised shopping experience.

The ideal candidate has experience in premium fashion retail, strong customer service and relationship-building skills, and a proactive, independent approach to supporting the store team during busy periods.

Qualifications

• Experience in premium/ luxury fashion retail.
• Strong customer service and selling skills.
• Ability to build client relationships.
• KPI awareness and targets.

Responsibilities

• Deliver personalised customer experience with product knowledge and styling advice.
• Act as brand ambassador and build client relationships.
• Support store operations: opening/closing, transactions, queries.
• Maintain store presentation and stockroom organisation.
• Coach and train wider team and provide feedback.
• Lead the store in the Store Manager's absence.
• Contribute to promotional activity and events.

Skills

Premium fashion retail

Customer service

Relationship building

Selling skills

Communication

Team supervision

Job description

Bicester

Full-time, permanent Key Holder position

Up to £34,000 per annum, based on experience

About the Brand

Our client is a unique contemporary fashion and lifestyle brand recognised for its bold designs, vibrant colours, eye-catching prints and individual style. With stores across the UK, US and Europe, the brand encourages creativity, individuality and personal expression.

The brand offers customers an exciting and welcoming shopping enviroment, where individuality, fashion and knowledge and outstanding customer service are central to the experience. This is a fantastic opportunity to become part of an expending international brand and help represent its identity and values.

The Role

As part of an enthusiastic and fashion driven retail team, you will report directly to the store manager. This position is suited to someone with genuine intrest in fashion, who enjoys developing customer relationships.

As a Key Holder, you will play an important part in preresenting the brand and supporting the store manager with daily operations. You will help create a welcoming, positive and motivating atmosphere for both customers and colleagues.

Key Responsibilities

• Deliver an exceptional, personalised customer experience through product knowledge, styling advice and relationship-led selling, while driving individual sales and contributing to store KPIs.
• Act as a passionate brand ambassador, representing the brand's personality and values while building strong client relationships and encouraging long-term loyalty within the local community.
• Support the day-to-day running of the store, including opening and closing procedures, store systems, transactions, returns, customer queries and handling sensitive situations professionally.
• Maintain excellent visual and operational standards across the store, including merchandising, stock presentation, replenishment and ensuring the stockroom remains organised.
• Support, train and coach the wider team, providing regular feedback and helping to create a positive, energetic and collaborative environment.
• Deliver engaging styling sessions, support promotional activity and events, and contribute to key commercial initiatives.
• Take responsibility for the store in the Store Manager's absence, ensuring customers receive an exceptional experience and the team remains motivated and focused.

Essential Skills & Experience

• Previous experience in premium, contemporary or luxury fashion retail.
• Strong customer service, communication and selling skills, with a genuine passion for building client relationships.
• A confident and enthusiastic approach to fashion, styling and product, with an interest in creativity and the wider arts and culture space.
• Commercially aware, with an understanding of sales targets and retail KPIs.
• Previous Key Holder or supervisory experience would be advantageous.
• Confident working independently, taking responsibility and supporting a wider team.
• Professional, personable and proactive, with the ability to remain positive in a fast-paced retail environment.
• Flexible and available to work across store opening hours, including weekends and peak trading periods.