Key Account Service Manager: Growth & Service Excellence

Kion Group; West Bromwich; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading material handling solutions provider in the UK seeks a Key Account Service Manager to develop and manage major customer accounts. You will ensure compliance with service levels, resolve service-related issues, and work closely with sales teams to increase market share. Ideal candidates have strong analytical and negotiation skills, with experience in managing P & L responsibilities. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Well-developed analytical and problem-solving skills.
• Ability to prioritize work and meet tight deadlines.
• Energetic, motivated, and proactive team player.

Responsibilities

• Build and maintain relationships with large customer accounts.
• Act as the primary escalation point for service-related issues.
• Conduct account reviews and resolve customer queries.

Skills

Analytical skills

Problem-solving skills

Prioritisation skills

Team player

IT Skills (ERP, Microsoft Office)

Basic SAP knowledge

Negotiation skills

P & L responsibility

Tools

Microsoft Excel

Microsoft PowerPoint

SAP (ERP and CRM)

SAP Business Warehouse

Job description

A leading material handling solutions provider in the UK seeks a Key Account Service Manager to develop and manage major customer accounts. You will ensure compliance with service levels, resolve service-related issues, and work closely with sales teams to increase market share. Ideal candidates have strong analytical and negotiation skills, with experience in managing P & L responsibilities. This position offers a dynamic work environment with opportunities for growth.