Key Account Manager Congress (m/f/x)

ENNISMORE; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group is seeking a Key Account Manager to drive seamless customer integration and enhance operational efficiency. This role focuses on managing strategic accounts while supporting sales initiatives in a fast-paced environment. The ideal candidate has a degree in business or hospitality, with strong sales experience and negotiation skills. Responsibilities include developing account plans, organizing events for business growth, and tracking business performance. This position is based in the UK but may also work from other European headquarters.

Qualifications

• Experience in managing strategic & key accounts.
• Ability to understand regional or local challenges and priorities.
• Strong understanding of revenue drivers and pricing models.

Responsibilities

• Develop and manage a portfolio of Strategic & Key accounts.
• Organize activities to support business growth across various events.
• Track and report all business from portfolio.

Skills

Sales & Marketing operational Experience

Strong negotiation skills

Team Collaboration

Project & Operational excellence

Education

Business or hotel school / University degree

Job description

Company Description

Why work for Accor?

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit https://careers.accor.com/.

Job Description

Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.

This role is currently open in the UK; however, can be it may be based from any European City where we have a Headquarter.

Account Management

Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities.

Act as the primary point of contact for Congress clients regarding their Group needs

Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk, Arranging & managing business reviews with key partners throughout the year

Managing complex issues with key stakeholders

Working with Department head to ensure strategy of division is followed

Congress RFP Management with the key stakeholders

Increase the market share of Accor hotels

Implement levers for retaining Congress customers.

Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship.

Sales Actions

Organize & attend a variety of activities to support growth of business across trade shows, events , exhibitions, sales missions within own region

Ensure ROI is managed and maintained across all actions

Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations

Arrange presentations to hotels & clients on key topics , new openings and products

Offer a consultative sales approach to both clients & hotels

Support on the roll out of new products and tools such as Loyalty programs & CSR , new systems such as MEET and ensuring fully efficiency in delivering such services

Constant monitoring of industry trends

Reporting

Track, analyze and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary

Cross Segment

Work with other teams, hubs and hotels to help drive more Congress business into regions and globally.

Qualifications

• Business or hotel school / University degree
• Sales & Marketing operational Experience (hotel or global sales teams),Key account Manager background
• Strong expertise of the M&E segment
• Ability to understand regional or local challenges and priorities
• International Experience
• Strong negotiation skills, strategic thinking & vision
• Strong understanding of revenue drivers, pricing models, margin control and business development
• Project & Operational excellence
• Problem Solving & Decision making,Emotional Intelligence
• Communication & Influence, Organized and Autonomous
• Team Collaboration, Agility
• Innovation & Continuous improvement

Additional Information

We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

Your information will be kept confidential according to EEO guidelines.