Key Account Manager

Wilmington; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health and safety training provider seeks a motivated Key Account Manager to ensure customer satisfaction and business growth. The ideal candidate will have a consultative sales approach, excellent communication skills, and experience with CRM systems. This hybrid role involves managing a high-value client portfolio, upselling opportunities, and achieving monthly growth targets. This position signifies the ability to make a direct impact on the company's success while navigating the challenges of a demanding target environment.

Benefits

Hybrid Working

Life Assurance

Vitality Private Healthcare

Additional Holiday Purchase

Health Cash Plan

Subsidised Gym Memberships

Cycle to Work scheme

Discount Vouchers

Access to Wellbeing Resources

Qualifications

• Experience in client-facing consultative sales or relationship management.
• Proven ability to present solutions and close deals.
• Experience with CRM systems (preferably HubSpot).

Responsibilities

• Ensure largest customers are satisfied while maintaining retention.
• Identify opportunities to upsell and grow account portfolio.
• Maintain accurate pipeline visibility in HubSpot.

Skills

Client-facing consultative sales

Proven proposal writing

Strong collaboration skills

Experience with CRM systems

B2B service sales familiarity

Tools

HubSpot

Job description

Company Outline

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy.

Job Role

Key Account Manager

Location

Hybrid / Cannock

Salary

Competitive

Contract Type

Full Time Permanent

What We Can Offer You

Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You

Phoenix Health and Safety, part of Wilmington plc, are looking for a motivated client-focused Key Account Manager who thrives on building strong relationships and delivering results.

You will be pivotal in ensuring our largest customers are satisfied while growing our business. If you have a consultative sales approach, excellent communication skills and a drive to achieve ambitious targets, you'll be a perfect fit for this role.

Equal Opportunities

At Wilmington Plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!

Job Purpose and Responsibilities

The Key Account Manager plays a critical role within the sales team ensuring that our largest customers in a defined region are satisfied while maintaining 100% retention. They will identify opportunities to upsell to existing clients, find new prospects and grow their account portfolio. The KAM is responsible for building and managing a strong pipeline meeting KPIs and representing Phoenix to the highest standards while working closely with SDRs to drive new business and achieve 30% monthly territory growth.

Introductory & Discovery Meetings

• Conduct structured introductory meetings with prospective clients passed from the SDR.
• Use consultative questioning to understand compliance needs, pain points and business goals.
• Qualify opportunities further and present the Phoenix value proposition in a compelling, relevant way.

Proposal Development & Presentation Delivery

• Collaborate with wider teams within Phoenix to develop tailored proposals, pricing and solutions.
• Deliver and co‑deliver client presentations and key pitch meetings, particularly for mid‑to‑large opportunities.
• Ensure all documentation reflects a clear understanding of client challenges, timelines and success criteria.

Tender & Project Support

• Contribute to the preparation of key project bids and tenders, ensuring commercial and operational alignment.
• Act as a liaison between sales delivery and leadership to ensure accurate scopes and deliverables.
• Support pre‑contract onboarding to ensure smooth transition to account delivery teams.

CRM Forecasting & Reporting

• Maintain all meeting notes, proposal stages and deal statuses in HubSpot.
• Track conversion metrics and maintain accurate pipeline visibility.
• Provide feedback to marketing and outbound teams based on prospect conversations and objections.

Best Thing About This Role

You will have the opportunity to build and nurture long‑term relationships with key clients directly contributing to the company’s growth and success.

The role offers autonomy, career development and the chance to make a tangible impact on Phoenix Health & Safety’s success.

Most Challenging Thing About This Role

Managing a high‑value client portfolio while meeting aggressive growth targets can be demanding.

The Key Account Manager must balance client satisfaction with business development, ensuring both retention and expansion are consistently achieved.

Essential and Desirable Capabilities

What we are looking for:

To be Successful in This Role

• Experience in client‑facing consultative sales or relationship management.
• Proven ability to present solutions, write proposals and close deals.
• Strong collaboration and communication skills able to bridge multiple internal teams.
• Experience with CRM systems (preferably HubSpot) and pipeline management.
• Familiarity with tender / bid processes and B2B service sales is a plus.

The successful candidate must have permission to work in the role’s location by the start of employment.

About Us

Phoenix Health & Safety, part of Wilmington Plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Join us and achieve more within your career with mutual respect, support and fair rewards.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Please note that this role may remain advertised until an offer of employment has been made.