Key Account Executive (Europe)

POP MART; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading designer collectibles company in London is looking for a Key Account Executive to support commercial operations across Europe. The successful candidate will manage distributor relationships, drive commercial performance, and ensure compliance. Ideal candidates should have 1–3 years of experience in account management, excellent communication skills, and proficiency in Excel. This full-time role offers a structured bonus scheme and opportunities for professional development.

Benefits

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme

Training and development programmes

Regular team events

Qualifications

• 1–3 years of experience in account management or commercial operations.
• Strong relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage distributor and retail partner relationships.
• Drive commercial performance and support launches.
• Ensure contract compliance and maintain operations.

Skills

Account management

Communication skills

Organizational skills

Analytical capabilities

Multi-tasking

Proactive approach

Tools

Excel

Google Sheets

PowerPoint

Job description

Key Account Executive (Europe)

Industry : Designer Collectible Pieces

Location : Canary Wharf, London

Company : POP MART

Job type : Full Time, Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operations—empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, developing iconic character IPs through a comprehensive and well-established creative ecosystem. Our portfolio features beloved characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.

With over 500 physical stores , more than 2,300 Roboshops , and widespread reach through cross‑border e‑commerce, POP MART products now connect with fans across 90+ countries and regions.

Our expanding European presence includes key markets such as the United Kingdom, France, Italy, Germany, the Netherlands, and Spain , with ongoing growth into new high‑potential markets.

For more information, please visit our website and LinkedIn Career Page.

What to Expect

POP MART is a fast‑paced company with a young and multicultural team where you can expect to :

• Gain hands‑on exposure to international commercial operations and account management
• Work closely with cross‑functional teams and partners across multiple European markets
• Receive structured product, brand, and commercial operations training
• Contribute directly to POP MART’s growth and expansion across Europe

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme based on individual and company performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that foster collaboration and celebrate success

The Role and Candidate

As part of our European Commercial team, we are seeking a Key Account Executive (Europe) to support the full commercial lifecycle of POP MART’s European accounts.

You will play a critical role in managing distributor and retail partner relationships, driving commercial performance, supporting launches, ensuring contract compliance, and maintaining day‑to‑day operations across multiple countries.

The ideal candidate is confident in communication, highly organised, proactive, and comfortable navigating both growth conversations and challenging discussions when required.

Responsibilities

Account Management & Partner Relationships

• Maintain regular communication with distributors and key accounts, including monthly performance reviews covering sales, forecasts, risks, and opportunities.
• Build strong, professional relationships while upholding POP MART’s brand standards and policies.
• Conduct annual performance reviews assessing targets, compliance, and strategic improvement areas.
• Handle challenging discussions professionally, including:
• underperformance reviews
• contractual or operational non‑compliance
• ending partnerships when necessary (under management guidance)
• Ensure all partners adhere to POP MART’s distribution rules, launch guidelines, and brand positioning.

Order & Contract Operations

• Manage the full wholesale order cycle: forecasting, PO preparation, allocations, invoicing, and payment follow‑up.
• Prepare requests for new contracts, renewals, and amendments to ensure alignment with POP MART’s Distribution Agreement and SOPs.
• Track territory, channel, and contract compliance, including pricing, sell‑off periods, and DTC reseller restrictions.
• Maintain up‑to‑date documentation, pricing files, trackers, and internal records on Lark.

Commercial Planning & Proposals

• Prepare commercial proposals for new clients, new markets, and expansion opportunities.
• Conduct business‑case analyses for distributor changes, retail partnerships, and new channel development.
• Support evaluation of potential partners, including capability and market assessments.

Launch, Operations & SOP Execution

• Coordinate product launches, feature rollouts, allocations, and promotional events with HQ teams and partners.
• Ensure full adherence to SOPs while continuously improving workflows and documentation.
• Collaborate with Supply Chain to track shipments, ETAs, and resolve logistics issues.
• Work closely with Legal and Marketing to ensure compliance with POP MART policies and brand standards.

Reporting & Analysis

• Prepare monthly, quarterly, and ad hoc sales performance reports.
• Analyse sell‑through, stock levels, partner performance, and commercial risks.
• Monitor contractual requirements such as Minimum Sales Commitment and elevate risks proactively.
• Prepare business review decks, pipeline updates, and internal reporting presentations.

Skills & Qualifications

Essential

• 1–3 years of experience in account management, commercial operations, or wholesale (consumer goods, retail, entertainment, FMCG, lifestyle, toys, etc.).
• Strong communication and relationship‑building skills, with confidence handling challenging discussions.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong analytical capabilities, including proficiency in Excel / Google Sheets and PowerPoint / Slides.
• Comfortable working with operational workflows, order processes, and commercial documentation.
• Proactive, solutions‑oriented, and adaptable in a fast‑paced environment.
• High level of professionalism when representing POP MART.

Preferred

• Experience working with European distributors or international commercial teams.
• Understanding of distributor agreements, compliance structures, or contract frameworks.
• Experience with SOP‑driven environments and process optimisation.
• Interest in pop culture, art toys, collectibles, or designer brands.
• Additional European languages (French, German, Spanish, Italian) strongly preferred.

Your Application

If this opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email [e-mail].