Kernowflex (Bank) IT Customer Service Engineer

ROYAL CORNWALL HOSPITALS TRUST; Truro; On-site; GBP 20,000 - 30,000; Full time

Job summary

A major healthcare provider in Cornwall is offering a role focused on supporting the upgrade of its network infrastructure. The position involves unboxing and configuring new equipment, replacing over 1,000 network access points, and disposing of old equipment. Candidates should be able to work without supervision under the guidance of others. This role provides valuable experience in the IT sector within a healthcare context.

Responsibilities

• Unboxing and configuration of new equipment.
• Physical installation of new equipment, including replacing old network access points.
• Disposal of old equipment.
• Work independently under direction from team members.
• Installation will require the use of step ladders.

Job description

Cornwall IT Services (CITS) manages the county wide IT technical infrastructure, data and voice services and device support on behalf of the countywide Cornwall and Isles of Scilly Healthcare community. The Royal Cornwall Hospital Trust is currently involved in a major project to upgrade its network infrastructure. The work is being carried out by the Unified Communications (UC) team. To assist with this work a vacancy has arisen within the UC team.

Responsibilities

• Unboxing and configuration of new equipment.
• Physical installation of new equipment including replacing old network access points (APs) that are installed across the Treliske campus (in corridors, offices and clinical areas) – N.B. There are in excess of 1,000 APs to install.
• Disposal of old equipment.
• Work may need to be carried out without supervision under the direction of other team members.
• Installation of wireless access points will involve the use of step ladders – appropriate training will be provided.

About the Trust

The Royal Cornwall Hospital Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people – a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professionals in clinical and non‑clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximizing the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Royal Cornwall Hospitals NHS Trust is a research active organisation. Its established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence‑based activities. Read their research paper to find out more.