Jury Officer

HM Courts & Tribunals Service (HMCTS); Liverpool; Hybrid; GBP 26,000; Full time

Job summary

A governmental judicial service in Liverpool seeks a Jury Officer responsible for customer service and supporting court proceedings. The role requires public speaking and engaging with court users while handling administrative duties. Candidates should possess strong communication skills, be well-organized, and adept at using various software. Flexible working patterns are available, allowing for part-time considerations subject to policies. Ensure you are eligible to live and work in the UK.

Benefits

Flexible working hours

Annual leave and pension

Training and family-friendly policies

Qualifications

• Friendly and approachable manner.
• Ability to multitask and adapt.
• Desire to deliver effective support to customers.

Responsibilities

• Undertake the Jury Officer role.
• Assist court users and manage rotas.
• Process Jury Expenses and inquiries.
• Problem-solve as part of a team.
• Collect and assemble information.
• Deliver prompt and polite service.

Skills

Good written and verbal communication skills

Time management and organizational skills

Public speaking

Tools

Various software packages

Job description

Overview

General Information: Salary £25,582. Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach External. Location Liverpool. Region North West. Closing Date 18-Feb-2026. Post Type Permanent. Civil Service Grade AO. Number of jobs available 1. Reserve List 12 Months. Job ID 14316.

Your role

Jury Officers perform an important role in a crown court, providing excellent customer service and administration. They have the confidence to speak publicly in a court setting and work alongside members of the Judiciary. You will be based in the Crown Court and provide support to the Jury. This is a predominantly customer facing role, which includes public speaking in a court setting. You will have regular contact with court users, including members of the Judiciary and the legal profession. Alongside your public facing duties, you will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court system or provide administrative support to other functions within HMCTS. Working as part of a flexible team, you will be expected to undertake a range of the functions and responsibilities specified.

Key Responsibilities Include

• To undertake the Jury Officer role. Communicate and work with the Judiciary, the Court Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions.
• Assisting court users, supporting listing and rota management, checking files
• Processing and calculating Jury Expenses and dealing with any related enquiries
• To work as a team to problem solve and contribute to small projects
• Collecting and Assembling Information
• To deliver a helpful, prompt, polite and right first time service to all court users

Your Skills And Experience

With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Applications for part-time working would be considered however the minimum hours would be 30 hours per week over 5 days.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.

Additional Information

Working Arrangements & Further Information. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its locations respective pay scale. Some MoJ terms and conditions of service are changing as part of Civil Service reform. MoJ candidates who are on a specialist grade will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion. Flexible working hours: MoJ offers a flexible working system in many offices. The MoJ welcomes part-time, flexible and job-sharing patterns. The Benefits section includes details on annual leave, pension, training, networks, and other family-friendly policies.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. You may raise a formal complaint if you feel the recruitment process breached the recruitment principles. For contact details see: Transformative Business Services, Ministry of Justice Resourcing team, Civil Service Commission. We are a Disability Confident employer and provide reasonable adjustments during recruitment and in the workplace. See the official pages for more information. Diversity & Inclusion and Veterans initiatives are referenced in this description. Redeployment Interview Scheme details and nationality rules are included where applicable.

Contact Information

MoJ: 0345 241 5359 (Mon-Fri, 8am-6pm) or e mail. Please quote the job reference 14316. HMPPS: 0345 241 5358 (Mon-Fri, 8am-6pm) or e mail. Please quote the job reference.