Junior IT Technician

ARK SCHOOLS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

An educational organization is seeking a Junior IT Technician to join their IT Team in Birmingham. The role involves providing proactive and reactive support for IT equipment, ensuring continuous availability per defined SLA’s and KPI’s. Key responsibilities include assessing incidents, maintaining records, and collaborating with the technical team. Ideal candidates should possess excellent communication and numerical skills along with a motivation to pursue an ITIL V3 qualification. This is a full-time, permanent position based in Birmingham.

Qualifications

• Motivated to work towards an ITIL V3 qualification.
• Right to work in the UK.

Responsibilities

• Assess incoming incidents and prioritize work.
• Keep accurate records in the incident monitoring system.
• Perform basic technical investigations into support calls.
• Maintain spare IT stock, warranties, and licenses.
• Escalate issues impacting objectives to the IT Team Leader.

Skills

Excellent written and oral communication skills

Excellent numerical skills

School working practices and policies

Data Protection Legislation

Education

ITIL V3 qualification (motivated to work towards)

Right to work in the UK

Job description

Reports to: IT Cluster Manager

Location: Birmingham

Contract: Permanent

Pattern: Full time (8am - 4:30pm)

We are looking for a Junior IT Technician to join our IT Team in Birmingham to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.

Key Responsibilities:

• Assess incoming incident and prioritise work according to timescales and processes
• Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes
• Carry out basic technical investigation into support calls and elevate to the technical team where issues require escalation
• Maintain spare IT stock, warranties and software licences in accordance with the asset register
• Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner

Knowledge & Skills:

• School working practices and policies
• Data Protection Legislation
• Excellent written and oral communication skills
• Excellent numerical skills
• Understands the importance of confidentiality and discretion

Qualifications:

• Motivated to work towards an ITIL V3 qualification
• Right to work in the UK