Junior IT Support Technician — ITIL Helpdesk Growth

Prestige Recruitment Specialists; Brandesburton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A partnership recruiting agency in Brandesburton seeks a Junior IT Support Technician to provide first-line IT support. The role includes managing technical issues, maintaining IT policy procedures, and ensuring a high level of customer service. Ideal candidates will have a proactive approach, strong communication skills, and experience in customer support within technology. This position offers a chance to develop technical skills in a collaborative environment and is based in East Riding of Yorkshire.

Qualifications

• 1-3 years' experience in a customer-facing support role, ideally within a technology environment.
• A full UK driving licence and access to your own transport.
• Hands-on, flexible, and proactive attitude with a willingness to learn.

Responsibilities

• Provide first-line IT support to users across the business.
• Support the maintenance of IT policies, procedures, and service standards.
• Act as the first point of contact for all IT-related issues.

Skills

Excellent interpersonal and communication skills

Strong customer service focus

Problem-solving skills

Good working knowledge of Microsoft Windows

Understanding of Microsoft Exchange and Active Directory

Tools

Microsoft Exchange

Active Directory

Mobile devices and applications

Job description

A partnership recruiting agency in Brandesburton seeks a Junior IT Support Technician to provide first-line IT support. The role includes managing technical issues, maintaining IT policy procedures, and ensuring a high level of customer service. Ideal candidates will have a proactive approach, strong communication skills, and experience in customer support within technology. This position offers a chance to develop technical skills in a collaborative environment and is based in East Riding of Yorkshire.