Junior IT Support Engineer: Start Your IT Career & Grow

Global Technology Solutions Ltd; Greater London; On-site; GBP 26,000; Full time

Job summary

A growing IT support company is looking for a Junior IT Support Engineer to provide 1st line support to small and medium-sized businesses. This permanent, full-time role in St Ives offers a salary of £25,400 per year. You will assist customers with Microsoft 365 applications and develop your skills in a supportive team environment. The position includes 20 days of holiday, a pension scheme, and opportunities for career progression.

Benefits

20 days holiday plus bank holidays

Onsite parking

Ongoing training and development

Company pension scheme

Qualifications

• Hands-on Microsoft 365 experience, including account creation and basic admin tasks.
• Good working knowledge of Word and Excel.
• Basic understanding of IT security and networking.

Responsibilities

• Provide 1st line technical support over the phone and via remote tools.
• Investigate hardware, software, and malware issues.
• Assist with hardware and software installation.

Skills

Microsoft 365 experience

Knowledge of Word and Excel

Basic IT security awareness

Understanding of backups

Apple Mac experience

Clean UK driving licence

Basic networking knowledge

Service desk software experience

Commercial IT support experience

Good communication skills

Job description

A growing IT support company is looking for a Junior IT Support Engineer to provide 1st line support to small and medium-sized businesses. This permanent, full-time role in St Ives offers a salary of £25,400 per year. You will assist customers with Microsoft 365 applications and develop your skills in a supportive team environment. The position includes 20 days of holiday, a pension scheme, and opportunities for career progression.