Junior IT Support Engineer (Remote)

ITSS Recruitment; Easter Howgate; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading SaaS organization in the United Kingdom is seeking a Junior IT Support Engineer to join their team. This role can be fully remote or hybrid based in Edinburgh, offering flexibility to their employees. Ideal candidates will be recent graduates or apprentices with strong problem-solving skills and a good understanding of IT support. The company fosters an innovative environment where communication and creativity are valued, providing opportunities for career progression. Apply now for immediate consideration.

Qualifications

• Recent graduate or apprentice will fit well into this position.
• Strong problem-solving abilities and organizational skills are essential.
• Ability to work as part of a team is necessary.

Responsibilities

• Provide support for 1st line service desk and helpdesk tickets.
• Liaise with suppliers ensuring faults are managed within SLAs.
• Support various technologies including Windows Server and Office 365.

Skills

Customer service skills

Problem solving abilities

Strong communication skills

Education

Recent university/college graduate or apprentice

Tools

Windows Server

Microsoft Office 365

Azure Active Directory

Active Directory

Networking & Wi-Fi Infrastructure

Job description

Junior IT Support Engineer - Fully Remote (Scotland) or Hybrid (Edinburgh) - Up to 25K

An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation have a UK client base and are well established having been founded in 1990s.

We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth.

The position can be fully remote or hybrid out of Edinburgh, we're looking for someone who resides in Scotland.

IT Support Engineer experience:

• Recent university / college graduate or apprentice
• 1st Line / Service Desk / Helpdesk
• Application Support and Bespoke Software Support
• Windows Server 2008/2012/2016
• Microsoft Office 365
• Azure Active Directory
• Exchange 2007/2010/2013/2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Networking & Wi-Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup/DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Service desk / Help desk

We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

You will be self motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful Junior IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.