Junior IT Support Engineer (Remote)

Van Ierland Assurantiën; City of Edinburgh; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading SaaS organisation in the UK is looking for a Junior IT Support Engineer to join their team. This role, which can be fully remote or hybrid in Edinburgh, offers a salary of up to £25,000. Ideal candidates are recent graduates or apprentices with a strong foundation in IT support. You will provide 1st line support, assist with application issues, and work closely with suppliers to ensure smooth operations. The company fosters a supportive environment for innovation and flexibility.

Qualifications

• Strong basis knowledge of IT support technologies and a passion to learn.
• Good communication skills and ability to work in a team.
• Problem-solving abilities and organizational skills.

Responsibilities

• Provide 1st line support and helpdesk assistance.
• Support bespoke software and application issues.
• Liaise with 3rd party suppliers to manage faults.

Skills

1st Line Support

Application Support

Windows Server

Microsoft Office 365

Azure Active Directory

Active Directory

Networking

Education

Recent graduate or apprentice

Tools

Microsoft Exchange

Server Virtualisation

Dell hardware troubleshooting

HP hardware troubleshooting

Job description

Overview

Junior IT Support Engineer - Fully Remote (Scotland) or Hybrid (Edinburgh) - Up to 25K

An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation have a UK client base and are well established having been founded in 1990s.

We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth.

The position can be fully remote or hybrid out of Edinburgh, we\'re looking for someone who resides in Scotland.

Experience / Qualifications

• Recent university / college graduate or apprentice
• 1st Line / Service Desk / Helpdesk
• Application Support and Bespoke Software Support
• Windows Server 2008/2012/2016
• Microsoft Office 365
• Azure Active Directory
• Exchange 2007/2010/2013/2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Networking & Wi-Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup/DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Service desk / Help desk

We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

You will be self motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful Junior IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

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