Junior IT Support Engineer (1st Line)

Global Technology Solutions Ltd; Greater London; On-site; GBP 26,000; Full time

Job summary

A growing IT support company is looking for a Junior IT Support Engineer to provide 1st line support to small and medium-sized businesses. This permanent, full-time role in St Ives offers a salary of £25,400 per year. You will assist customers with Microsoft 365 applications and develop your skills in a supportive team environment. The position includes 20 days of holiday, a pension scheme, and opportunities for career progression.

Benefits

20 days holiday plus bank holidays

Onsite parking

Ongoing training and development

Company pension scheme

Qualifications

• Hands-on Microsoft 365 experience, including account creation and basic admin tasks.
• Good working knowledge of Word and Excel.
• Basic understanding of IT security and networking.

Responsibilities

• Provide 1st line technical support over the phone and via remote tools.
• Investigate hardware, software, and malware issues.
• Assist with hardware and software installation.

Skills

Microsoft 365 experience

Knowledge of Word and Excel

Basic IT security awareness

Understanding of backups

Apple Mac experience

Clean UK driving licence

Basic networking knowledge

Service desk software experience

Commercial IT support experience

Good communication skills

Job description

Junior IT Support Engineer (1st Line)

Location :

St Ives, Cambridgeshire

Type : Permanent, Full-Time

Hours :

MondayFriday, 8 : 30am5 : 00pm

Salary : £25,400p / a

Were a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further.

This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. Youll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows.

What youll be doing

• Providing 1st line technical support over the phone and via remote access tools
• Helping investigate basic hardware, software, and malware issues
• Keeping clear and accurate notes and documentation
• Following standard operating procedures (SOPs)
• Monitoring and updating support tickets
• Assisting with installing and setting up hardware and software
• Supporting users with Microsoft 365 apps, email accounts, and SharePoint
• Helping users set up email on mobile phones and tablets
• Communicating with customers in a clear, friendly, and professional way

Skills and experience wed like to see

(Dont worry if you dont tick every box

a willingness to learn is important!)

• Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
• Good working knowledge of Word and Excel
• Awareness of basic IT security best practices
• Some understanding of backups
• Apple Mac experience (nice to have)
• Clean UK driving licence and access to a suitable car
• Basic understanding of networking, firewalls, Active Directory or Group Policy
• Experience with service desk software or RMM tools (advantageous)
• At least 1 year of commercial IT support experience
• Good communication skills and a positive, customer-focused attitude

What we offer

• 20 days holiday + bank holidays
• Regular MondayFriday hours (8 : 30am5 : 00pm)
• Clear progression opportunities into 2nd / 3rd line roles
• Onsite parking and free refreshments
• Ongoing training and development
• Company pension scheme

If youre enthusiastic, eager to grow, and ready to take the next step in your IT support career, wed love to hear from you

apply now!