Junior IT Support Engineer

JobStart Scheme; Derry/Londonderry, Campsey Upper; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local IT company in Derry/Londonderry is seeking a Junior IT Support Engineer. This position offers hands-on experience in a fast-paced support environment, being the first point of contact for technical issues. Ideal candidates should have a passion for IT, strong communication skills, and basic troubleshooting knowledge. You will assist users in resolving problems and support new staff with their IT setup. This role offers flexible working hours up to 25 hours per week, with opportunities for additional hours.

Qualifications

• Must have a current UK Driving licence.
• Willingness to learn and grow in the role.
• Experience with basic troubleshooting (even personal or school projects).

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and escalate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.

Skills

Interest in IT and technology

Strong communication and problem-solving skills

Basic understanding of computers, software, and networks

Familiarity with Windows 10/11, Microsoft Office and Hardware

Ability to follow instructions and work as part of a team

Education

GCSEs or equivalent

Tools

CompTIA ITF

Google IT Support

Job description

THE EMPLOYER IS: JSE COMPUTING LTDWe’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience in a fast-paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and escalate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.
• Follow standard operating procedures and escalate complex issues to 2nd line support.
• Support onboarding of new staff with IT setup and orientation.

Skills and Qualifications

• Interest in IT and technology.
• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of computers, software, and networks.
• Willingness to learn and grow in the role.
• GCSEs or equivalent; IT-related qualifications are a plus but not required.
• Must have a current UK Driving licence.
• Having access to your own transportation would be advantageous.
• Familiarity with Windows 10/11, Microsoft Office and Hardware.
• Experience with basic troubleshooting (even personal or school projects).
• Any IT certifications (e.g., CompTIA ITF, Google IT Support).

Further Information

The Employer is: JSE COMPUTING LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1749633 Job Sector IT Area Derry or Londonderry Location Derry / Londonderry, Campsey Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 09/12/2025 Closing date 19/01/2026 Worktime 9.30am - 12.30pm, days to be confirmed

Area: All of Northern Ireland
Closing date: 16 Jan 2026

Area: All of Northern Ireland
Closing date: 19 Jan 2026