Junior IT Support Analyst — Growth, Flexible Hours

Millbrook Group Ltd; Southampton; On-site; GBP 24,000; Full time

Job summary

A healthcare service provider in Southampton seeks a Junior Support Analyst to provide technical support for users, troubleshoot issues, and manage user accounts. This role involves customer service and offers a salary of up to £24,000. The ideal candidate will have a keen interest in IT, alongside good communication skills, and be proactive in learning. The company promotes flexible working arrangements.

Benefits

Salary of up to £24,000

25 days holiday plus bank holidays

Life Assurance

Company Pension Scheme

200+ exclusive perks and discounts

Qualifications

• Keen interest in IT.
• Experience in customer service is advantageous.
• Ability to provide guidance to colleagues and managers.
• Willingness to proceed with research to resolve issues.

Responsibilities

• Provide first-point technical support for users.
• Troubleshoot problems with devices and network connectivity.
• Manage user accounts and requests.
• Install and configure software on end-user devices.
• Log incidents and escalate complex issues.

Skills

Customer service experience

Technical IT experience

Good communication skills

Attention to detail

Proactive learner

Job description

A healthcare service provider in Southampton seeks a Junior Support Analyst to provide technical support for users, troubleshoot issues, and manage user accounts. This role involves customer service and offers a salary of up to £24,000. The ideal candidate will have a keen interest in IT, alongside good communication skills, and be proactive in learning. The company promotes flexible working arrangements.