Junior IT Helpdesk Technician — Whiteley

CSG; Whiteley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading environmental company in the UK is seeking a First Line Support professional in Whiteley. The candidate should have desktop support experience and a strong customer service ethos. This role involves managing helpdesk calls, supporting end users, and ensuring high-quality ticket logging. The company offers a competitive salary, annual bonuses, and various employee benefits. Join us to contribute to sustainable waste management practices.

Benefits

Attractive basic salary

Annual bonus scheme

Long Service Award

Employee recognition schemes

Employee referral bonus scheme

Attractive pension plan

Company health care cash plan

33 days holiday inclusive of public bank holidays

Qualifications

• Experience using Microsoft Windows 11 and Microsoft Office products.
• A proactive attitude and eagerness to learn.
• Excellent attention to detail.

Responsibilities

• Answer Helpdesk calls in a timely and professional manner.
• Log tickets to the highest quality and prioritize correctly.
• Provide remote analysis and support to end users.

Skills

Desktop support experience

Strong customer service ethos

Proactive attitude

Attention to detail

Organisational and time management skills

Education

Computer related Degree / Diploma / Microsoft Certification

Tools

Microsoft Windows 11

Microsoft Office products

Job description

A leading environmental company in the UK is seeking a First Line Support professional in Whiteley. The candidate should have desktop support experience and a strong customer service ethos. This role involves managing helpdesk calls, supporting end users, and ensuring high-quality ticket logging. The company offers a competitive salary, annual bonuses, and various employee benefits. Join us to contribute to sustainable waste management practices.