Junior Infrastructure Engineer

SCG Connected; Dummer; On-site; GBP 30,000 - 38,000; Full time

Job summary

A technology services firm in Dummer, England, is seeking an Entry-Level IT Support Engineer to assist in IT infrastructure management. Responsibilities include supporting senior engineers in monitoring and maintenance tasks, managing backups, and providing assistance with software deployment. The ideal candidate should have a foundational understanding of IT concepts and strong communication skills. This role offers various employee benefits such as holiday increment, birthday leave, and enhanced sick pay.

Benefits

21 days holiday increasing with service

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

SCG mobile benefit

Employee referral bonus

Onsite canteen offering free food

Responsibilities

• Support senior engineers with monitoring activities.
• Assist with day-to-day infrastructure maintenance.
• Support backup and recovery management activities.
• Provide cloud service and datacentre management support.
• Assist with endpoint protection.
• Support identity and access management activities.
• Assist with software deployment and patch management.
• Contribute to infrastructure documentation.
• Assist with end-user documentation.
• Learn and follow asset management processes.
• Support change request authoring.
• Support technical issue resolution during outages.

Skills

Foundational understanding of IT infrastructure

Willingness to learn enterprise-grade practices

Strong communication skills

Understanding of diagnostic processes

Ability to follow documented processes

Proactive approach to learning

Job description

Location: Dummer, Basingstoke

Salary: £30,000 – £38,000

Responsibilities:

• Supporting senior engineers with availability monitoring, capacity monitoring, and performance monitoring activities.
• Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date.
• Supporting backup and recovery management activities, including day to day backup operations and restorations.
• Providing support for cloud service management, datacentre management, and email system management activities under supervision.
• Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software.
• Supporting identity and access management activities in compliance with defined IAM policies.
• Assisting with software deployment and EUC patch management activities.
• Contributing to infrastructure documentation to ensure systems and services are properly recorded.
• Assisting with end-user documentation to help users utilize systems and services effectively.
• Learning and following asset management processes.
• Supporting change request authoring under the guidance of senior colleagues
• Supporting the resolution of technical issues during major service outages under the direction of senior engineers.

Skills Required:

• A foundational understanding of IT infrastructure concepts and principles.
• A willingness to learn enterprise-grade patterns, practices, and security principles.
• Strong communication skills and the ability to work effectively within a team environment.
• A developing understanding of diagnostic processes across IT disciplines.
• An ability to follow documented processes and procedures accurately.
• A proactive approach to learning and personal development.

Benefits:

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.