Junior Applications Engineer

SF Recruitment (Leicester); Luton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment firm is seeking a motivated Junior Applications Engineer to support and develop laser cutting applications. You will primarily engage in customer service, addressing queries and diagnosing technical problems. This role involves factory work to commission new laser machines and occasional travel to customer sites for repairs and maintenance. Ideal candidates will have an electrical or electromechanical engineering degree and up to two years of experience in the field.

Qualifications

• Up to 2 years' experience in a relevant field.
• Proficiency in supporting laser systems and customer interaction.
• Knowledge of modern and legacy laser technology.

Responsibilities

• Develop and improve laser cutting applications.
• Provide phone-based customer support and guide customers.
• Travel to customer sites for on-site repairs and maintenance.
• Commission new machines in the factory.

Skills

Electrical engineering

Problem diagnosis

Customer service

Education

Degree in electrical / electromechanical engineering

Job description

Job Description

Junior Applications Engineer

£30,000 - £35,000

Sandiacre

Role Overview

We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between :

• Developing and improving laser cutting applications
• Answering customer service calls and diagnosing problems remotely
• Working in our factory to commission new laser machines and support production and process development
• Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
• Few times a month, visiting customer sites to repair, maintain and commission laser machines

Key Responsibilities

• Responsible for developing and improving laser cutting applications
• Provide phone-based customer support : receive service calls, diagnose issues, guide customers, and determine when a field visit is required
• When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
• Commission new machines in the factory : setup, calibration, acceptance testing, handover to production

Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems ...