Jr Automotive Estimator/CSR

CSN Collision; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vehicle repair shop in Uxbridge is seeking a dedicated Jr Estimator/CSR to join their team. This role involves estimating vehicle repair costs and providing excellent customer service. The ideal candidate will possess strong communication skills, a positive attitude, and experience in the automotive industry. Benefits include group insurance, with a competitive pay structure based on experience.

Benefits

Group Insurance

5-day work week

Qualifications

• Strong organizational and multitasking abilities are essential.
• Must be eager to learn and adapt in a fast-paced environment.
• Previous experience in customer service or the automotive industry is required.

Responsibilities

• Prepare detailed cost estimates for vehicle repairs.
• Assess vehicle damage accurately and prepare estimates.
• Communicate effectively with customers about repair status.
• Manage customer inquiries in-person and over the phone.

Skills

Excellent communication skills

Organizational skills

Multitasking abilities

Positive attitude

Team-player mentality

Tools

Estimating software (Mitchell/Audatex)

Bodyshop Connect

Progi Parts/Sync

Job description

Overview

Precision Auto CSN in Uxbridge is seeking a dedicated and enthusiastic Jr Estimator/CSR to join our team. In this dual role, you will assist with estimating vehicle repair costs while also providing top-notch customer service to our clients. This position is perfect for someone who is eager to learn and grow within the collision repair industry.

Responsibilities

• Assist in preparing detailed cost estimates for vehicle repairs.
• Accurately assess vehicle damage and prepare detailed estimates.
• Identify hidden damage and update supplements as required.
• Follow insurer and OEM repair procedures to ensure compliance and quality.
• Communicate effectively with customers to provide updates on their vehicle\'s repair status.
• Manage incoming customer inquiries, both in-person and over the phone.
• Keep all estimates, files, and shop management systems accurate and up to date.
• Verify and source parts correctly, keeping repair costs efficient.
• Work with technicians, insurers, and vendors to keep repairs moving smoothly.
• Perform final quality checks before vehicle delivery.
• Submit invoices, supplements, and supporting documents on time.
• Support the scheduling of appointments for vehicle assessments and repairs.
• Provide administrative assistance and maintain accurate records of customer repairs.
• Knowledge of Insurance “DRP” practices / guidelines.
• Learn and utilize estimating software and systems under the guidance of senior estimators.
• Coordinate with technicians and parts suppliers to ensure efficient workflow.
• Answering Phones.
• Preparing work orders.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• A positive attitude that will be felt by both your fellow co-workers and our customers.
• A willingness to learn and adapt in a fast-paced environment.
• Expert knowledge of estimating software (Mitchell/Audatex) and computer management systems (Bodyshop Connect, Progi Parts/Sync) is a must.
• Valid Ontario driver\'s license.
• Previous experience in customer service or the automotive industry is a must.
• A team-player mentality with a focus on providing exceptional service to customers.

What we offer

. 5 day work week Mon - Thursday 8-5 Friday 8-4

· Benefits: Group Insurance

· Pay: Depends on experience.