jobChildrens Social Work Manager - Care

Birmingham City Council; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A local government authority in Birmingham seeks an Audit and Policy Lead to enhance housing solutions. You will provide key audits and policy guidance to ensure compliance with housing legislation. This role involves improving services, producing performance reports, and developing the resource library. The ideal candidate will possess experience in housing services, audits, and possess strong analytical and communication skills. This position offers a chance to make a difference in the community while being part of a supportive, dynamic team.

Benefits

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre establishments

Qualifications

• Experienced in housing services, auditing, and policy development.
• Knowledgeable about housing legislation and allocations.
• Detail-oriented with data interpretation skills.
• Tech-savvy and proficient in digital tools.
• Strong communicator who can influence and train others.

Responsibilities

• Provide expert advice on Housing Allocation Scheme.
• Conduct audits and ensure service delivery compliance.
• Develop and manage service resource library.
• Produce performance reports and analyze data.
• Collaborate with teams to improve customer service.

Skills

Housing services expertise

Auditing

Policy development

Performance reporting

Analytical skills

Digital skills

Communication

Organizational skills

Tools

Microsoft Office

Housing management systems

Job description

Are you passionate about driving service excellence and ensuring compliance? Do you want to work in a dynamic environment where your expertise will shape policies and improve housing solutions. We are looking for an Audit and Policy Lead to join our Housing Solution and Support Service. This is a pivotal role where you will deliver a responsive, customer‑focused audit and policy function, ensuring that our services meet the highest standards and comply with BCCs Housing Allocations Scheme, legislation, policies, and best practice. You will lead on audits, investigations, and performance reporting, while supporting policy development and IT system enhancements. This is an exciting opportunity to influence service improvements and make a real difference to the lives of our customers.

Responsibilities:

• Provide expert advice on the Housing Allocation Scheme and Birmingham Choice.
• Conduct thorough audits and investigations to ensure fair and compliant service delivery.
• Maintain and develop the service's resource library, including policies, workflows, and templates.
• Support policy research, review, and development, including consultation and training.
• Produce accurate performance reports and analyse complex data to inform decision‑making.
• Deliver training on IT systems, policies, and procedures to staff and partners.
• Collaborate with internal teams and external partners to improve customer journeys and service performance.

Qualifications & Experience:

• Experienced in housing services, auditing, policy development, and performance reporting.
• Knowledgeable about housing allocations, legislation (including Part 6 Housing Act 1996), guidance, and related policies.
• Analytical and detail‑oriented, with the ability to interpret complex data and legislation to present clear, actionable insights.
• Tech‑savvy, with strong digital skills in housing management systems and Microsoft Office.
• A strong communicator, able to build relationships, deliver training, and influence change.
• Organised and proactive, capable of managing priorities in a fast‑paced environment.
• Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities.

Council Vision & Priorities

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision‑making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long‑term success, with lots of development opportunities, such as apprenticeships.

Benefits

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well‑being support, annual travel passes and discounts at a number of city centre establishments.