Jewellery Retail Assistant - Part Time

Benchpeg Ltd.; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A bespoke jewellery company is seeking a part-time Jewellery Retail Assistant for their Covent Garden location in London. The successful candidate will warmly welcome and assist customers, conduct consultations for wedding and engagement rings, and ensure high-quality customer service. Experience in fine jewellery and customer-centric roles is essential. The position offers a salary of £135 per day with work scheduled on Saturdays and Mondays.

Qualifications

• Must have experience in fine jewellery.
• Experience in retail or sales is ideally required.

Responsibilities

• Invite and welcome customers to the store.
• Assist in qualifying walk-in customers.
• Conduct wedding and engagement ring consultations.
• Process sales efficiently and smoothly.
• Educate customers on products and services.

Skills

Experience in fine jewellery

Customer-centric roles experience

Job description

Jewellery Retail Assistant – Part Time

Company: Taylor & Hart

Location: Covent Garden, London

Salary: £135 per day

Contract: Saturday + Monday

Type: Part Time

Overview

Taylor & Hart is an e‑commerce bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high‑quality custom engagement ring or jewellery piece through a seamless process, delivering an exceptional customer experience (as shown by thousands of customer reviews). With a store in Covent Garden in London and a showroom in New York, we attract customers to our in‑person consultation experience.

Responsibilities

• Warmly invite and welcome customers to Taylor & Hart’s store
• Assist in qualifying walk‑in customers
• Work with the wider team on visual merchandising implementation
• Conduct wedding ring (and eventually engagement ring) consultations
• Ensure all products are displayed correctly in line with guidelines
• Successfully process sales in store efficiently and smoothly
• Assist with any aftercare services, from booking in, to handling face‑to‑face aftercare bookings
• Assist in the opening and closing procedure and frequent shop floor walks during the day
• Follow all store policies and procedures
• Have an understanding around loss prevention and health & safety procedures
• When asked for, provide support to the wider sales team
• Phone customers to confirm their attendance on the day and for the following day (if not already confirmed)
• Inspire excitement with every customer they meet, taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
• Inspire customers and ask open questions to make them feel comfortable and understand their needs
• Educate customers on our products and services, and be able to answer any questions on our brand and policies
• Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
• Comfortably navigate around key systems
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth

Qualifications

• Experience in fine jewellery (a must)
• Ideally with experience in customer‑centric roles (retail or in sales)

How to Apply

Please send us your covering letter and CV by using the application form below.