ITSM Process Consultant

Blackapple Solutions LLC; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology consulting firm is seeking an ITSM Process Consultant to implement and manage ITSM processes in London. The ideal candidate must have over 10 years of experience in IT Service Management, ITIL Intermediate certification, and knowledge of service management tools such as BMC Remedy and ServiceNow. Strong communication and presentation skills are essential. This is a permanent position offering an opportunity to work with leading industry practices.

Qualifications

• 10+ years of experience in IT Service Management.
• Must have ITIL Expert certification preferred.
• Excellent presentation skills required.

Responsibilities

• Implement ITSM processes following ITIL 2011 best practices.
• Guide delivery teams in improving service management processes.
• Conduct process maturity assessments and prepare reports.

Skills

ITIL process implementation

Effective communication

Service management tools knowledge

Education

ITIL certification at intermediate level

ISO 20000 Implementer/Practitioner certification

Tools

BMC Remedy

ServiceNow

HP Service Manager

Job description

Overview

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Job Description

Role: ITSM Process Consultant
Location: London, England
Job type: Permanent
Client: NIIT

Responsibilities

• Experience in implementing ITSM Processes as per ITIL 2011 best practices.
• Capable of handling end to end ITSM implementation.
• Provide guidance and support to delivery teams in implementing and improving service management processes.
• Define process KPIs and metrics to monitor and manage process performance.
• Capable of conducting process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports.
• Able to align IT service management processes as per customer needs and industry leading practices.
• Participate in internal audits.
• Aware of various service management tools like BMC Remedy, ServiceNow, HP Service Manager etc.
• Must be ITIL certified at intermediate level (minimum SO, ST and SD); ITIL Expert preferred.
• ISO 20000 Implementer / Practitioner certified.
• Should have 10+ years of experience in IT Service Management.
• Must be an effective communicator and excellent presentation skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.