ITSM Change Analyst

Rentokil Initial Group; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking an ITSM Change Analyst responsible for managing the IT Change Management process. The ideal candidate will have 1-3 years of experience in IT Service Management and will be involved in producing reports and ensuring effective operations within service transition. This role includes competitive salary and hybrid working options.

Benefits

Competitive salary

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Qualifications

• 1–3 years of experience in IT Service Management.
• Experience in delivering objectives handling large quantities of data.
• Practical experience working across teams.

Responsibilities

• Manage the IT Change Management process effectively.
• Produce change management and service transition reports.
• Ensure the operation of change and service transition functions.

Skills

IT Service Management

Data Reporting

Collaboration

Process Standardization

Change Management

Tools

IT Service Management applications

Reporting applications

Job description

The ITSM Change Analyst is responsible for the day to day management of the IT Change Management process and reporting

Main Tasks:

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
• Adhering to IT governance and controls

• 1–3 years of experience working within IT Service Management function.
• Has experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.