IT Technician - Tier III: Support & Network Admin

TeamLogic IT, York, ME; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local IT support company in York, England, is seeking an IT Technician to ensure system operations and provide technical support to users. This role involves resolving support tickets, providing pre- and post-sales support, and ensuring a high level of customer service. Ideal candidates will possess excellent organizational and problem-solving skills, with at least 5 years of IT experience and relevant educational background. Competitive pay ranges between $28.00 - $35.00 per hour.

Benefits

Training and career advancement opportunities

Supportive team environment

Qualifications

• 5+ years equivalent work experience in IT support.
• Experience with desktop and server operating systems.

Responsibilities

• Provide support for incoming requests to the service desk.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests.
• Use remote tools to aid in resolving support requests.
• Install antivirus software and maintain virus definitions.

Skills

Problem-solving skills

Customer service skills

Multi-tasking

Organizational skills

Interpersonal skills

Education

College diploma or university degree in Computer Science

Tools

Windows 7

Windows 10

Server 2008

Server 2012

Server 2016

Mac OS

Active Directory

Job description

A local IT support company in York, England, is seeking an IT Technician to ensure system operations and provide technical support to users. This role involves resolving support tickets, providing pre- and post-sales support, and ensuring a high level of customer service. Ideal candidates will possess excellent organizational and problem-solving skills, with at least 5 years of IT experience and relevant educational background. Competitive pay ranges between $28.00 - $35.00 per hour.