IT Technician - FTC

Reed Technology; Bath; On-site; GBP 28,000 - 31,000; Full time

Job summary

A prominent tech service provider in Bath is seeking an experienced IT Service Desk Technician for a fixed-term role until December 31, 2026. The successful candidate will manage IT tickets, provide Break-Fix service, and maintain network infrastructure. Ideal for professionals with a minimum of 2 years' experience in IT support and strong knowledge of Microsoft 365. This role requires effective problem-solving skills and a collaborative team approach to enhance IT services in education.

Qualifications

• Minimum of 2 years' experience as an IT Support/Service Desk Technician.
• Strong knowledge of Microsoft 365 applications and their administration.
• Familiarity with Active Directory, Group Policy, and network management.
• Experience with Help Desk Systems such as Freshdesk.
• Ability to provide Break Fix and Remote Hands support service for various End Point devices.
• Excellent problem‑solving skills and a passion for delivering positive outcomes.
• Effective team player with a commitment to developing IT strategy.

Responsibilities

• Manage and resolve IT tickets efficiently.
• Share responsibilities for Break-Fix Service onsite support.
• Maintain Local Area Network and Wi‑Fi network.
• Collaborate with team members for overall IT strategy.

Skills

IT Support experience

Knowledge of Microsoft 365

Familiarity with Active Directory

Network management skills

Experience with Help Desk Systems

Problem-solving skills

Team collaboration

Tools

Freshdesk

Job description

IT Service Desk Technician – FTC

Annual Salary: £28,142 - £30,024
Location: Bath
Job Type: Fixed Term until 31st December 2026

We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector.

This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students.

Responsibilities

• Manage and resolve IT tickets, ensuring efficient troubleshooting and problem‑solving to support staff efficiency and enhance the learning experience for students.
• Share responsibility for the delivery of the Break‑Fix Service, providing onsite support as part of the Central Services and Support Team.
• Maintain the Local Area Network and Wi‑Fi network within the Trust, ensuring reliable connectivity and performance.
• Collaborate with team members to support the overall IT strategy and contribute to a high‑functioning team environment.

Qualifications & Skills

• Minimum of 2 years' experience as an IT Support/Service Desk Technician.
• Strong knowledge of Microsoft 365 applications and their administration.
• Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches.
• Experience with Help Desk Systems such as Freshdesk.
• Ability to provide Break Fix and Remote Hands support service for various End Point devices (e.g., Laptops, Desktops, iPads, Projectors).
• Excellent problem‑solving skills and a passion for delivering positive outcomes.
• Effective team player with a commitment to developing a groundbreaking IT strategy in education.

Apply online to join our team.