IT Technician - Contract - Essex - Education - onsite

Planet Recruitment; Essex; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an IT Technician to provide onsite support at schools in Essex. The role requires excellent customer service and technical skills across various platforms. Candidates should have strong interpersonal skills and the ability to work under pressure. This is a 3-6 month contract with a pay rate of £150 per day.

Qualifications

• Terrific customer service and communication skills, both written and verbal.
• Excellent interpersonal skills and ability to interact effectively and professionally.
• A team player who is happy to ask questions and give advice.
• The ability to show empathy and remain calm and professional.

Responsibilities

• Provide onsite IT support in an education environment.
• Deliver 2nd-3rd line support.
• Ensure safeguarding policies are followed.

Skills

Customer service skills

Communication skills

Interpersonal skills

Team player

Active listening

Tools

Windows Server 2012/2016/2019/22

Windows 10 and 11

Active Directory

Office365

Desktop/Server hardware support

Job description

Overview

Role: IT Technician

Location: Colchester & Halstead - 5 days onsite

Contract: 3-6 months

Pay Rate: 150 per day PAYE

My client is looking for an IT Technician to work onsite at two of their schools in Essex. You will be based at either Colchester or Halstead. This is a very exciting opportunity working for a very prestigious company working in private schools.

Responsibilities

Responsibilities include providing onsite IT support in an education environment, delivering 2nd-3rd line support, and ensuring safeguarding policies and procedures are followed. You will engage in safeguarding training when required and report safeguarding concerns in line with policy.

Required Skills

• Terrific customer service and communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to interact effectively and professionally with people at all levels of an organization.
• Great communication skills, with the ability to explain technical matters to non-technical people in plain language.
• A team player who is happy to ask questions and give advice.
• The ability to show empathy and remain calm and professional with colleagues and students.
• An active listener who is comfortable offering opinions constructively.

Technical Skills

• Windows Server 2012/2016/2019/22
• Windows 10 and 11
• Active Directory support
• Office365
• Microsoft Office: Desktop versions
• LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP
• MIS (experience useful but not essential)
• Experience with Azure AD and some knowledge of Intune
• Desktop/Server hardware support and troubleshooting
• Apple device management and support (mainly iPads)
• AV and interactive boards and screens
• Shared printing solutions

• Self-motivated and proactive with effective time management and the ability to work unsupervised.

• Must be able to use initiative and work under pressure, consistently employing a customer-centric approach to resolving IT issues.

• Demonstrable methodical problem solving, excellent analytical skills and creative thinking.

• Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to signpost, escalate and resolve issues.

• Comfortable in establishing new processes and procedures as well as following those already in place.

• Always looking for ways to improve the service delivered.

Happy to maintain up-to-date inventories.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.