IT Technician

Perfect Path Recruitment; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Caerphilly is seeking an experienced IT/Cloud Technician for 1st line support. In this role, you will provide exceptional remote and telephone support, troubleshooting hardware/software issues, and managing client queries. Ideal candidates will have proven experience in IT support, strong knowledge of Microsoft 365 and Windows OS, and excellent communication skills. Opportunities for career progression and technical training are offered.

Benefits

Clear career progression

Profit-related bonus

Life cover

24/7 access to a GP

Technical training opportunities

Qualifications

• Proven experience in a 1st line support role.
• Strong working knowledge of Microsoft 365 and Windows OS.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide 1st and 2nd line IT support via phone and email.
• Troubleshoot issues related to Microsoft operating systems.
• Deliver outstanding customer service to clients.

Skills

Microsoft 365 knowledge

Windows OS expertise

Excellent communication

Problem-solving skills

Hands-on approach

Education

COMPTIA A+ or MCP qualification

Job description

IT/Cloud Technician (Caerphilly)

Job Title: IT/Cloud Technician - 1st Line Support

Location: Caerphilly, Wales

Salary: 28,000 + Bonus

Job Type: Full-time, Permanent

Company Description:

Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.

Job Description:

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.

Key Responsibilities:

• Provide 1st and 2nd line IT support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
• Perform Microsoft 365 Administration and Cloud troubleshooting.
• Configure and maintain PC hardware.
• Deliver outstanding customer service and build strong client relationships.
• Contribute to team growth through knowledge sharing and collaboration.

Required Skills & Experience:

• Proven experience in a 1st line support or IT Helpdesk role.
• Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Experience with PC hardware setup and maintenance.
• Excellent communication and problem-solving skills.
• A 'hands-on' approach and a proactive attitude towards learning.
• A COMPTIA A+ or MCP qualification is highly desirable, but for the right candidate, the company will fully fund the CompTIA A+ course and exam.
• A valid UK Driving Licence and access to your own vehicle are essential.

Benefits:

• Clear career progression and salary growth opportunities.
• Profit-related bonus.
• Life Cover.
• 24/7 access to a GP and well-being services.
• Opportunities for technical training and formal certifications.
• Supportive, collaborative, and employee-focused culture.

How to Apply:

If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.