IT Technician

TipTopJob; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

An education-focused IT service provider is looking for an IT Technician to support digital learning in secondary schools across Sefton. The role involves providing essential technical support, maintaining network infrastructure, and ensuring technology enhances teaching and learning. Candidates should have strong technical proficiency in Windows, Office 365, and excellent communication skills. This position offers an opportunity to impact students' learning environment positively.

Qualifications

• Strong knowledge of Windows 10/11, Office 365, and general networking principles.
• A methodical approach to troubleshooting in a fast-paced environment.
• Excellent interpersonal skills for explaining technical issues.

Responsibilities

• Providing first and second-line support to staff and students.
• Assisting in maintenance of the school's LAN and server infrastructure.
• Setting up and maintaining AV equipment for school events.

Skills

Technical Proficiency

Problem-Solving

Communication

Organisation

Tools

Windows 10/11

Office 365

MDM (e.g., Jamf)

Job description

IT Technician (Secondary Education)

Support Digital Learning: IT Technician Needed in Sefton Secondary Schools

Are you a tech:savvy professional with a passion for problem:solving? We are seeking a dedicated and proactive IT Technician to provide essential technical support to students and staff across our partner secondary schools in the Sefton area.

As an IT Technician, you will be at the heart of the schools digital infrastructure, ensuring that technology enhances teaching and learning every day.

Key Responsibilities

• Technical Support: Providing first and second:line support to staff and students, resolving hardware and software issues across desktops, laptops, tablets, and interactive whiteboards.


• Infrastructure Maintenance: Assisting in the maintenance and upgrade of the schools local area network (LAN), wireless systems, and server infrastructure.


• Audio:Visual (AV) Support: Setting up and maintaining AV equipment for assemblies, presentations, and school events.


• User Management: Managing user accounts via Active Directory and Office 365/Google Workspace, including password resets and permission adjustments.


• Software Deployment: Installing and configuring new software and operating system updates across the school network.


• Asset Management: Maintaining an accurate inventory of all IT hardware and software licenses, ensuring equipment is tracked and secure.


• Safeguarding and Security: Monitoring school web filtering and security software to ensure a safe digital environment for all students.

Essential Qualifications

• Technical Proficiency: Strong knowledge of Windows 10/11, Office 365, and general networking principles (TCP/IP, DNS, DHCP).


• Problem:Solving: A methodical approach to troubleshooting and the ability to think on your feet in a fast:paced environment.


• Communication: Excellent interpersonal skills with the ability to explain technical issues to non:technical staff and students.


• Organisation: The ability to prioritise a busy workload and meet service:level agreements (SLAs).

Desirable Qualifications

• Previous experience working within an educational setting.


• Experience with Apple (Mac/iPad) management via MDM (e.g., Jamf).


• Knowledge of School Management Information Systems (e.g., SIMS, Arbor).