IT Technical Support Officer

NHS; Birmingham; Remote; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in Birmingham is seeking an IT Technical Support Officer to join their IT Team. This full-time, permanent role involves prioritising helpdesk calls, providing 1st and 2nd line support for business IT systems, and managing various IT services. Candidates should have experience in a similar role and be proficient in Microsoft Office and cloud solutions. Offering competitive benefits including a pension scheme and generous leave policy.

Benefits

Company Pension Scheme

20 days annual leave plus bank holidays

Employee Assistance Programme

Qualifications

• Prior experience working in a support/service desk role at 1st & 2nd line.
• Highly skilled knowledge, experience in Microsoft Office products.
• Knowledge of Microsoft Windows 10/11 Operating Systems.

Responsibilities

• Prioritise and respond to helpdesk calls for all business IT systems.
• Assist in developing and delivering training plans and documentation.
• Manage and maintain IT asset register including hardware and software.

Skills

1st & 2nd line support experience

Microsoft Office products

Cloud solutions experience

Knowledge of ITSM tools

Experience with DICOM, HL7 and PACS/RIS

Job description

Were looking for an IT Technical Support Officer to joinour IT Team at Diagnostic World. This is a full-time, permanent position,working remotely, with some national travel as required.

Main duties of the job

You will prioritise and respond to helpdesk calls, providing 1st and 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.

About us

Diagnostic World are a leading provider of NHS and Privatehealthcare with services delivered from Community Diagnostic Centres, CommunityHealth Centres and within our fleet of mobile and relocatable units. Within ourservice offering, we provide General and Musculoskeletal Ultrasound to patientsacross the Midlands & South-East on a referred and self-referred basis.

Job responsibilities

What you will do:

• Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
• To assist in developing and delivering specific training plans and system guidance documentation.
• Manage and maintain IT asset register which would include hardware and software.
• Manage the antivirus updates across the estate.
• Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
• Manage and support the smartphones for the business on MDM environment.
• Support all clinical systems, including our Patient Administration System.

Whats in it for you:

• CompanyPension Scheme
• 20days annual leave, plus bank holidays, increasing on an annual basis
• EmployeeAssistance Programme (for health, wellbeing and financial assistance)

Person Specification

Qualifications

• About you
• Prior experience working in a support/service desk role at 1st & 2nd line.
• Eligibility to reside and work in the UK.
• Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
• Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
• Experience in cloud bases solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
• Knowledge of ITSM tools.
• Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.