IT Team Manager

Spectrum It Recruitment Limited; Poole; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT recruitment agency is looking for an On-site Team Manager to manage a team of Service Desk and Infrastructure Engineers in Poole, Dorset. The successful candidate will ensure excellent service delivery, manage daily operations, and support team development. Strong leadership and ITIL knowledge are key for this role, alongside experience in managing IT teams. This position offers a chance to lead a dynamic team while maintaining high customer satisfaction.

Qualifications

• SC Clearance is essential.
• Experience managing IT teams in a fast-paced environment required.
• Strong leadership and communication skills are a must.

Responsibilities

• Manage and support a team of 12+ engineers.
• Ensure daily tasks are completed on time.
• Deliver excellent customer service.

Skills

Leadership

Communication

ITIL knowledge

Problem-solving

Education

SC Clearance

Proven experience managing IT teams

Tools

ServiceNow

Project management tools

Job description

Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you!

You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently.

Qualifications

• SC Clearance
• Proven experience managing IT teams in a busy environment
• Strong leadership and communication skills
• Good understanding of ITIL processes (Foundation V3 or above)
• Ability to prioritise and stay calm under pressure

Responsibilities

• Manage and support a team of 12+ engineers
• Make sure all daily tasks, updates, and backups are completed on time
• Deliver excellent customer service and maintain high satisfaction scores
• Handle major incidents and help solve complex technical problems
• Create team rotas and track attendance
• Lead team meetings and one-to-one reviews
• Encourage continuous improvement and share knowledge across the team
• Build positive relationships with clients and other departments
• Report on service performance and progress

Bonus Skills

• Experience with MSPs
• ServiceNow
• Project management
• Cybersecurity knowledge

If you feel you have the skills and experience required for this opportunity, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.