IT Systems & Support Technician

Society; Sunderland; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fitness and wellness company in Sunderland is seeking an IT Systems & Support Technician to ensure the reliability of IT systems across multiple locations. You will provide first and second line support, assist with upgrades, and manage on-site issues. Ideal candidates will have 2-5 years of relevant experience and a passion for technology within a multi-site environment. Join us to enhance the member experience while growing your skills in a dynamic setting.

Benefits

Career progression opportunities

Dynamic work environment

Qualifications

• 2–5 years’ experience in an IT support or systems role.
• Experience in supporting hardware and software.
• Willingness to travel between sites as required.

Responsibilities

• Provide first and second line IT support across multiple locations.
• Support Microsoft Windows operating systems and infrastructure.
• Maintain accurate IT documentation and asset records.

Skills

IT support

Problem solving

Communication

Attention to detail

Tools

Microsoft 365

Windows operating systems

Networking fundamentals

Job description

IT Systems & Support Technician - Qatar

Society is more than a workplace — it’s a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.

We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.

Role: IT Systems & Support Technician

Department: IT

Division: Society Sport Center

Reporting To: Group IT Manager

Role Purpose

Reporting to the Group IT Manager with dotted-line accountability to the Operations Director and CEO, the IT Systems & Support Technician is responsible for the day-to-day operation, support, and reliability of all IT systems across the business, ensuring technology supports a smooth, secure, and efficient experience for both staff and members.

This is a hands-on, operational IT role focused on system stability, user support, cybersecurity best practice, and continuous improvement. The role supports all club locations and Head Office and will travel between sites as required to resolve issues, support installations, and assist with new openings or upgrades.

Key Responsibilities

IT Support & Day-to-Day Operations

• Provide first and second line IT support across all club locations and Head Office.
• Act as the first point of contact for IT-related issues, logging, prioritising, and resolving incidents in a timely manner.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.
• Travel between club locations to provide on-site IT support where required.
• Support staff onboarding and offboarding, including system access, Microsoft 365 setup, and device provisioning.
• Coordinate with and escalate issues to external IT vendors and service providers when required.
• Minimise disruption to club operations and member experience through proactive issue resolution.

Systems & Software Support

• Support the day-to-day operation of business-critical systems including membership management and CRM platforms.
• Support access control systems, turnstiles, and door controllers.
• Support POS and payment terminals, class booking, and scheduling systems.
• Support Microsoft Windows operating systems and Microsoft 365 environments.
• Assist with system upgrades, patches, and new software rollouts.
• Maintain clear and up-to-date system documentation and troubleshooting guides.

Hardware, Networks & Infrastructure

• Manage and support IT hardware across clubs and Head Office including laptops, PCs, tablets, kiosks, and printers.
• Support access control hardware, CCTV systems, AV equipment, screens, and music systems.
• Support and maintain wired and wireless networks including club and office Wi-Fi.
• Monitor system performance and uptime, identifying recurring issues or risks.
• Maintain an accurate IT asset register and highlight end-of-life or replacement requirements.
• Support IT requirements for new club openings, refurbishments, and relocations.

Cybersecurity, Data Protection & Compliance

• Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates.
• Assist with data protection and confidentiality requirements in line with company policies and local regulations.
• Support backup processes and basic disaster recovery procedures.
• Identify, report, and escalate potential security risks or incidents promptly.

Continuous Improvement & Development

• Proactively identify opportunities to improve IT systems, processes, and user experience.
• Make practical recommendations regarding software solutions, hardware upgrades, and workflow improvements.
• Support automation and efficiency initiatives where appropriate.
• Stay informed on relevant IT trends and best practices.
• Develop technical capability in line with future progression opportunities within the IT function.

What Success Looks Like (KPIs)

• High system uptime with minimal disruption to club operations.
• Fast and effective resolution of IT issues.
• Positive feedback from internal stakeholders and club teams.
• Low recurrence of repeat IT issues.
• Secure and compliant IT systems with no major incidents.
• Smooth onboarding and offboarding of staff.
• Accurate and well-maintained IT documentation and asset records.

Experience & Qualifications

• 2–5 years’ experience in an IT support, systems, or generalist role.
• Experience supporting both hardware and software in a business environment.
• Exposure to multi-site, retail, hospitality, or fitness environments preferred.
• Experience supporting Windows operating systems and Microsoft 365.
• Familiarity with networking fundamentals including Wi-Fi, routers, switches, and cabling.
• Experience supporting access control, CCTV, POS, or CRM systems is an advantage.
• Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.
• Willingness to travel between sites as required.

Key Competencies

• Hands-on problem solving
• Calm and methodical under pressure
• Clear communication with non-technical users
• Strong attention to detail
• Ownership and accountability
• Ability to prioritise and manage workload effectively
• Continuous improvement mindset