IT Systems Support Engineer

Jas Gujral; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A Central London bank is seeking an IT Systems Support Engineer to maintain its IT infrastructure and provide support to staff. The ideal candidate will have a minimum of 2 years of IT experience in the financial sector and 5 years overall in IT. The salary ranges from £35K to £40K. Responsibilities include managing IT projects, end-user support, and coordinating security access requests.

Qualifications

• 2 years of experience in IT within the financial industry.
• 5 years of overall experience in IT.
• Experience in IT infrastructure maintenance.

Responsibilities

• Maintain the IT infrastructure by providing first line support.
• Design and deploy IT projects to enhance the IT infrastructure.
• Coordinate between Users and Group IT Security on all access requests.

Skills

Proficient in Windows 10

Proficient in Windows Server 2016 and above

Proficient in Redhat Linux

Familiarity with VMWare v6.7

Understanding of Cisco Switches

Strong interpersonal skills

Strong writing and verbal communication in English

Education

Bachelor's or Master’s degree in IT/Information Systems/Computer Science

Tools

VMWare v6.7

Veeam Backup and Replication

Symantec Endpoint Protection

ManageEngine Patch Manager Plus

Microsoft Office 365

Job description

Overview

IT Systems Support Engineer

Our Client is a Bank based in Central London, and we are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently.

Responsibilities

• Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that includes installation, configuration and troubleshooting
• Manage day to day operational aspects of a project and scope
• Design, plan and deploy IT projects to enhance the existing IT infrastructure and any applications required by the bank
• End User Computing support for all staff
• Coordinate between the London Users and Group IT Security on all requests for systems access and ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times
• Preserve the Assets of the Bank by implementing Disaster Recovery and backup procedures and ensuring that the standards comply with Group requirements
• Provide IT support to ensure the smooth running of daily andPeriodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions
• Undertake data extraction for reporting requirements for all the other stakeholders at the bank
• Monitor the CCTV, telephony systems and door access systems and ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied
• Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support
• Plan and carry out maintenance checks to ensure IT Operations and infrastructures are running smoothly and that daily routine task completion is achieved
• Maintain and ensure that the BCP site is always ready for continuous bank operations
• Maintain the branch PABX system and ensure that the recording system is always up and running

Technical/Functional Skills

• Proficient in common operating systems
  • Windows 10, Windows Server 2016 and above
  • Redhat Linux based Operating System
• Software proficiency
  • VMWare v6.7 and above
  • Veeam Backup and Replication
  • Symantec Endpoint Protection
  • Symantec Endpoint Encryption
  • ManageEngine Patch Manager Plus
  • Microsoft Office 365
• Networking (IT)
  • Cisco Switches and Routers
  • Fortigate Firewalls
  • LAN/WAN Routing
• Hardware
  • Dell PowerEdge Servers
  • Dell PowerVault SAN Storage
• Project management
• Data analysis

Soft Skills

• Strong interpersonal skills
• Strong written and verbal communication skills (in English)
• Strong stakeholder engagement

Education

Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing)

Compensation

The salary for this role is in the range £35K - £40K.

Application

Please send your CV to us in Word format along with your salary and notice period.