IT Systems Specialist

Huws Gray; Worcester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A regional building materials company is seeking an IT Systems Specialist to support their BisTrack ERP system in a hybrid role based in Worcester. Responsibilities include troubleshooting issues, maintaining documentation, and collaborating with stakeholders to ensure optimal system performance. Ideal candidates should have proven ERP support experience with proficiency in SQL and technical problem-solving skills. The role offers competitive pay, extensive leave, and career progression opportunities.

Benefits

Competitive rates of pay

24 days annual leave

Company attendance bonuses

Company pension scheme

Death In Service benefits

Career progression opportunities

Staff discounts

Qualifications

• Proven experience supporting ERP systems, ideally BisTrack.
• Strong understanding of business processes in merchanting/distribution.
• Experience with Windows Server environments and networking.

Responsibilities

• Provide support for BisTrack ERP and related business systems.
• Troubleshoot and resolve system issues promptly.
• Maintain and improve system documentation and user guides.
• Collaborate with stakeholders to gather technical requirements.
• Perform regular system health checks and apply necessary updates.

Skills

Problem-solving

Technical skills

SQL proficiency

System integration

Communication skills

Analytical skills

Job description

We are looking for an IT Systems Specialist to join us at Huws Gray!

This is a hybrid role based out of our office in Worcester.

If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?

We rely on our IT Systems Specialists to play a key role in supporting day‑to‑day business operations (BAU) and delivering new projects, with a primary focus on the BisTrack ERP system.

This position requires a proactive individual with strong technical skills, excellent problem‑solving abilities, and the capability to work collaboratively across departments to ensure systems are optimised and aligned with business needs.

What you’ll be doing

• Provide first and second‑line support for BisTrack ERP and related business systems.
• Troubleshoot and resolve system issues promptly to minimise business disruption.
• Maintain system documentation, user guides, and knowledge base articles.
• Monitor system performance and implement improvements where necessary.
• Assist in planning, configuring, and implementing new features and modules within BisTrack ERP.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Support data migration, testing, and user training during project rollouts.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Manage user accounts, permissions, and security settings within BisTrack ERP.
• Perform regular system health checks and apply updates or patches as required.
• Work closely with vendors and third‑party providers for system enhancements and support.
• Identify opportunities to streamline processes and improve system efficiency.
• Stay up‑to‑date with BisTrack ERP developments and best practices.
• Provide recommendations for technology upgrades and integrations.

We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as an IT Systems Specialist, however we would be looking for candidates to have proven experience supporting ERP systems (BisTrack experience highly desirable).

Qualifications and Experience

• Strong understanding of business processes in a merchanting or distribution environment.
• Proficiency in SQL for data queries and reporting.
• Excellent troubleshooting and analytical skills.
• Ability to manage multiple priorities and work under pressure.
• Strong communication skills and ability to work with both technical and non‑technical stakeholders.
• Experience with system integrations and APIs.
• Knowledge of Windows Server environments and networking fundamentals.
• Familiarity with project management methodologies (Agile or Waterfall).

Benefits and Perks

• Competitive rates of pay
• 24 days annual leave in addition to recognised public and bank holidays
• Company attendance and performance bonuses
• Company pension scheme – in line with auto enrolment
• Death In Service
• Career progression and personal development opportunities
• Being part of a “team” as opposed to just being a number
• Staff discounts on items purchased from any of our nationwide branches

Our online application process takes less time to complete than it does to make a good brew, so stick the kettle on and make your application!