IT Systems Engineer

Teaching Vacancies; Rugby; On-site; GBP 30,000 - 40,000; Full time

Job summary

An Educational Trust in Rugby is seeking an IT Systems Engineer to provide critical 1st and 2nd line support across multiple schools. The successful candidate will maintain secure and efficient IT systems, manage support tickets, and ensure a reliable IT service for staff and pupils. This role demands excellent problem-solving skills and collaboration across sites, contributing to the educational environment. The Trust values its employees and offers structured support to ensure a successful integration into the team.

Benefits

Detailed induction programme

Recognition of continuity of service

Supportive working environment

Qualifications

• Experience in providing 1st and 2nd line IT support.
• Proficient in managing IT systems and infrastructure.
• Ability to work collaboratively across multiple sites.

Responsibilities

• Provide IT support across all schools within the Trust.
• Ensure IT systems are secure, reliable, and efficient.
• Manage helpdesk tickets and assist in training staff.

Skills

Problem-solving skills

Technical knowledge

IT support experience

Collaboration skills

Education

Relevant IT qualification

Experience in IT service delivery

Tools

Google Workspace

Smoothwall firewall

SIMS (MIS)

Job description

Opportunity Overview

What skills and experience we’re looking for
We are delighted to offer this exciting opportunity for an IT Systems Engineer to join our successful Educational Trust.

Job Purpose

The IT Systems Engineer will play a vital role in providing 1st and 2nd line support across all schools within Transforming Lives Educational Trust. Working as part of the IT Support Team, you will ensure the smooth running of IT systems, infrastructure, and services that support teaching, learning, and administration.

You will be responsible for maintaining the Trust’s IT provision, supporting both staff and pupils, and ensuring that all systems remain secure, reliable, and efficient. This is a hands‑on role that requires excellent problem‑solving skills, strong technical knowledge, and the ability to work collaboratively across multiple sites within Rugby.

Main Role and Responsibilities

IT Network & Infrastructure Management

• Assist with reactive, preventative, and scheduled IT maintenance across the Trust.
• Support the configuration, deployment, and installation of new hardware and software.
• Ensure the delivery of a high‑quality, secure, and reliable IT service to staff and pupils.
• Monitor and maintain network security, including Smoothwall firewall protection and safeguarding controls.
• Assist in managing Google Workspace, SIMS (MIS), and other core Trust systems.
• Help maintain and test disaster recovery, data backup processes, and overall business continuity.
• Maintain appropriate IT consumable stock levels and liaise with suppliers where required.
• Work with external providers for hardware/software repairs and escalates issues under warranty or SLA agreements.

IT Support & Service Delivery

• Provide 1st line support to staff and pupils across all Trust sites, responding to IT‑related issues promptly.
• Deliver 2nd line support for escalated or more complex technical problems.
• Manage and resolve helpdesk tickets efficiently while proactively assisting with unassigned issues.
• Assist in training and supporting staff to make effective use of installed IT systems and Google Workspace tools.
• Provide technical assistance at school events, ensuring equipment is set up and functioning.
• Restore lost or deleted data when required and ensure appropriate security protocols are followed.

IT Systems Administration

• Create, manage, and monitor user accounts for staff and pupils in line with Trust policies.
• Maintain an accurate and up‑to‑date IT asset register across all sites.
• Assist in updating and maintaining Trust and school websites where required.
• Manage ID badge creation and oversee appropriate access control permissions.
• Support annual system upgrades and maintenance tasks to ensure system stability and security.

General Duties

• Assist in maintaining the Trust’s internal telephone systems and VoIP setup.
• Collaborate with other departments and staff to deliver IT‑related projects and improvements.
• Support multiple IT estates across the Trust, requiring occasional travel between sites (all within 15 minutes of each other).
• Attend relevant staff meetings, training sessions, and INSET activities as required.
• Uphold and actively promote the Trust’s policies, values, and safeguarding responsibilities.

Benefits & Working Conditions

At TLET, we want to be an employer of choice for our employees. We believe that the children and young people in our care deserve the very best staff who are highly effective at what they do. We want our employees to take great pride and satisfaction in their work. This means that one of our fundamental priorities is to ensure that all of our employees feel valued, knowing that the role they fulfil is vital to transforming the life chances of others. Put simply, we are loyal to our employees and receive their loyalty in return.

When joining TLET, you will have access to a detailed induction programme which is designed to ensure you feel confident in your new role from your first day with us. This is led by our HR team in partnership with your line manager and focuses on our culture, safeguarding, site orientation, key people and TLET expectations, among other things. We know the importance of a great start for our children and young people when they join one of our academies, so we place just as much importance on the way new employees transition into TLET.

Furthermore, we follow the School Teachers’ Pay and Conditions Document, the National Joint Council guidelines and recognise continuity of service for all employees joining TLET to ensure that our employees are looked after well compared with others in different settings.

Commitment to Safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.