IT Support Technician — Service Desk Pro (Southampton)

Techwaka; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading technology company as an IT Support professional in Southampton. You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs. This role offers a competitive salary and ample opportunities for professional development, making it ideal for passionate individuals ready to enhance their skills in a collaborative environment.

Benefits

Additional leave

Canteen

Company pension

Cycle to work scheme

Employee discount

Free parking

Housing allowance

On-site parking

Private dental insurance

Private medical insurance

Referral programme

Relocation assistance

Sick pay

UK visa sponsorship

Qualifications

• Minimum 2 years of technical support experience required.
• Strong computer literacy and communication skills.
• Experience with ticketing software and various operating systems.
• Excellent customer service skills.

Responsibilities

• Respond to user inquiries and troubleshoot technical problems.
• Install and maintain hardware and software components.
• Develop and deliver user training and documentation.
• Monitor system health and perform routine maintenance.

Skills

Communication

Problem-solving

Adaptability

Collaboration

Education

Bachelor's degree or equivalent experience

GCSE or equivalent (preferred)

Tools

ServiceNow

Windows 10

macOS

Linux

Microsoft Office

Job description

Join a dynamic team at a leading technology company as an IT Support professional in Southampton. You'll provide vital technical assistance, troubleshoot systems, and support users' varied technology needs. This role offers a competitive salary and ample opportunities for professional development, making it ideal for passionate individuals ready to enhance their skills in a collaborative environment.