IT Support Technician - Multi-Site

Kentjobs; Sheerness; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution is seeking an IT Support Technician based at their Sheppey Campus. This role provides operational support for College IT across six colleges. Ideal candidates will have knowledge in Windows and mobile operating systems, alongside excellent communication skills to assist users effectively. The position includes generous annual leave, development opportunities, and a competitive pension scheme.

Benefits

Generous Annual Leave

Learning and Development Opportunities

Exclusive Discounts & Perks

Flexible Personal Leave

Wellbeing and Health Support

Culture and Recognition

Competitive Pension Scheme

Qualifications

• Customer-focused with the ability to work independently.
• High level organizational skills to manage priorities.

Responsibilities

• Provide operational support for College IT systems.
• Assist staff and students with IT issues.
• Improve self-service options for users.

Skills

Knowledge of Windows operating systems

Experience with Android and Apple Devices

Excellent communication skills

Ability to assist non-technical users

User support experience

Installing and configuring software

Job description

About The Role

EKC Group are looking to appoint an IT Support Technician to join the Technology Team. You will be based at our Sheppey Campus and be responsible for operational support of all College IT used by the Group, across six Colleges and two business units daily.

This role is Fixed Term until 26 October 2026.

What will you be doing?

Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.

You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Annual Leave - 24 Days FTE per annum, +5 days after 5 years service
• Learning and Development Opportunities - 3-4 annual paid group development days, bespoke training programmes and strong internal progression - 1 in 3 roles are filled internally
• Exclusive Discounts & Perks - Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes
• Flexible Personal Leave - Time off for your child\'s first day at nursery, school or college, moving homes and for interviews
• Wellbeing and Health Support - Generous sick pay, counselling services, discounted gym membership at Canterbury College
• Culture and Recognition - Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
• Competitive Pension Scheme - 18% Employer Contribution

About You

We are seeking to appoint a knowledgeable and customer focused professional to join our technology team. The successful candidate will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

What are we looking for?

• Knowledge and experience in the latest Windows operating systems - in addition to Android and Apple Devices
• Experience in configuration settings on both server and end user.
• Excellent verbal and written communication skills
• Ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.
• Previous experience dealing with supporting end users with technology issues.
• Installing and configuring hardware/software and providing user training would be an advantage.

No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.

If you are interested in an informal chat about the role, or have any queries, please email us on [e-mail]