IT Support Technician (1st Line)

Holt Recruitment Group Limited; Kingswood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Kingswood is seeking an IT Support Technician to provide hands-on technical support across warehouse and office environments. The role involves configuring and maintaining user hardware, resolving IT issues, and supporting basic networking systems. Ideal candidates have experience with Windows, macOS, and hardware management. This role offers a pay rate of £12.21 per hour with temp to perm assignment.

Qualifications

• Basic knowledge of Windows and macOS operating systems.
• Hands-on experience with computer hardware, especially building PCs.
• Ability to document and explain troubleshooting steps.

Responsibilities

• Provide first-line support for Windows and macOS systems.
• Configure and set up new hardware.
• Assist with hardware management through Microsoft Intune.

Skills

Knowledge of Windows and macOS

Hands-on PC hardware experience

Problem-solving skills

Excellent communication skills

Familiarity with Microsoft Intune

Understanding of basic networking

Experience using Jira

Detail-oriented

Job description

Overview

Location: Christchurch
Pay rate: £12.21 per hour
Hours: 9am – 5pm, Monday – Friday
Assignment - temp to perm

We’re looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. You’ll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.

Duties

• Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
• Configure and set up new hardware (experience with building PCs a plus)
• Assist with hardware management through Microsoft Intune and Entra (training can be provided)
• Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
• Log, track, and resolve support requests using Jira or similar ticketing systems
• Document troubleshooting steps, solutions, and processes clearly and consistently
• Communicate technical solutions to both technical and non-technical users in a clear, approachable way
• Collaborate with the IT team to improve processes and support best practices

Skills & Experience

• Basic knowledge of Windows and macOS operating systems
• Hands-on experience with computer hardware (building or configuring PCs)
• Strong problem-solving skills with a methodical, step-by-step approach
• Ability to clearly document and explain troubleshooting steps
• Excellent communication skills with both technical and non-technical audiences
• Familiarity with Microsoft Intune and Entra for device management
• Understanding of basic networking (IP addressing, DHCP, printer setup)
• Experience using Jira or another ticketing system
• Proactive and eager to learn
• Patient and approachable when working with others
• Detail-oriented with good organisational skills
• Enjoys solving problems and seeing tasks through to completion

To apply, or for more information please contact Shannon on 07441919648 / [e-mail]