IT Support Technician

Computer Consultant Professionals; Welshpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in Welshpool is seeking an IT Support professional to perform helpdesk duties. The ideal candidate will have experience in an MSP or IT-related environment, a positive attitude, and strong organizational skills. This role includes troubleshooting, setting up services, and maintaining high client satisfaction. After probation, hybrid work options and allowances for mobile and vehicle expenses are offered. The office is supportive and family-oriented with a focus on long-term staff retention.

Benefits

Mobile phone allowance

Vehicle allowance

Free NBN internet

Qualifications

• Must have experience in an MSP or IT-related industry for a couple of years.
• A police clearance and driver’s licence are required.
• PowerShell scripting will be advantageous.

Responsibilities

• Process incoming tickets and answer phone calls.
• Troubleshoot issues and reinstall computers.
• Deploy new projects and perform hard-drive replacements.

Skills

Experience working in an MSP or IT-related industry

Winning attitude

Critical thinking skills

Strong organisational ability

Tools

PowerShell

Microsoft 365

VoIP platforms

Job description

Computer Consultant Professionals – Welshpool WA

We are looking for someone with previous IT related experience who wants to continue or grow their career for the long term with a well‑established managed service provider. The position is available starting in January.

In this role you will perform helpdesk tasks such as setting up services, troubleshooting technical issues, deploying IT projects and maintaining a high level of client satisfaction. Your key performance indicators are measured by:

• Are our customers happy with you?
• Does the customer feel better having dealt with you?

We pride ourselves on long‑term staff retention with an average tenure of eight years and a 100% 5‑star rating on Glassdoor.

About the business

Located in Welshpool, close to three major highways, we provide ample free parking and modern ergonomic workstations. Breakfast, lunches, coffee and kitchen facilities are available. The team culture is supportive, social and family oriented.

About the role

Typical day activities include:

• Processing incoming tickets and answering the phone.
• Coordinating schedules with the team.
• Troubleshooting issues, reinstalling computers, installing and configuring services.
• Deploying new projects, performing hard‑drive replacements, onboarding new clients.
• Processing purchases, keeping documentation up to date.
• Writing clear, detailed notes in the PSA platform for continuity.
• Identifying opportunities for automation and suggesting or writing PowerShell scripts or integrations.

During probation you will support hourly/ad‑hoc customers and the goal is to keep accurate notes, happy clients and be time efficient. After passing probation you will join a dedicated client team and receive a mobile phone allowance, vehicle allowance and free NBN internet for home.

Hybrid Work From Home Options

During probation you must work from our Welshpool office. After probation you can coordinate work‑from‑home days with your team, subject to minimum staffing requirements and business‑hour coverage.

Application Process

1. Submit your resume and answers to the Seek questions to demonstrate your “must haves.” 2. You will receive 3–5 simple questions via email. 3. Successful candidates will be invited to a 5–10 minute interview with an additional 5–10 minute Q&A. 4. The top two candidates from the group will be offered a position.

Skills / Experience

Must have:

• Experience working in an MSP or other IT related industry for a couple of years.
• A police clearance.
• A driver’s licence.
• Winning attitude, critical thinking skills and strong organisational ability.

Possessing the following will give you an advantage:

• PowerShell scripting and programming abilities.
• History of working in collaborative environments.
• Administering Microsoft 365.
• Supporting VoIP platforms.
• Other related technical capabilities.