IT Support Technician

Cathay Group; Staplehurst; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing technology firm in Staplehurst seeks an IT Support Technician for a permanent, full-time position. You'll be the first point of contact for IT issues across sites in the UK, providing helpdesk support and implementing new technology. Ideal candidates will have strong expertise with Active Directory and Office 365, good problem-solving skills, and a love for tech. Some travel is required, as well as a full driving licence. Join a supportive team committed to ongoing growth.

Qualifications

• Previous experience as an IT Support Technician.
• Knowledge of a range of IT systems and software programs.
• Willingness to travel to various sites.

Responsibilities

• Provide helpdesk support by phone and email to a high standard.
• Triage IT tickets and take corrective actions.
• Monitor systems daily to improve security.
• Manage user accounts and permissions through Active Directory.
• Assist with PC moves, setups, and configurations.
• Oversee 180+ PCs/Laptops ensuring they are up to date.
• Liaise with third-party IT suppliers on issues.

Skills

Active Directory

Office 365

Helpdesk support experience

Good people skills

Job description

IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.

You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.

It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!

Responsibilities

• Be the first point of contact for all IT issues, providing support on the helpdesk by phone & email to a high standard.
• Triage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
• Take a proactive approach to housekeeping, with daily system monitoring tasks helping to improve security and reduce the risk of potential issues.
• Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 & other platforms.
• Assist with PC moves, setups, configurations and improvements.
• Oversee the 180+ PCs / Laptops across the group, ensuring they are kept uptodate with AV, Windows & supplier up-dates. Taking ownership of the groups IT inventory rec-ords.
• Liaise with our third-party IT suppliers to elevate issues and roll out changes.

Requirements

• Must be willing to frequently travel to sites.
• No agency applications will be accepted.