IT Support Technician

University of Sheffield; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution is looking for an IT Support Technician to join their Campus IT team. In this role, you will provide in-person and remote support for staff and students, manage the lifecycle of IT assets, and contribute positively to faculty projects. The ideal candidate will have experience in IT support, strong communication skills, and a customer-focused approach. This is an exciting opportunity to shape a high-quality support experience within a collaborative environment.

Benefits

Competitive annual leave

Generous pensions scheme

Flexible working opportunities

Wide range of retail discounts

Qualifications

• Experience in IT support environment is essential.
• Strong knowledge of end-user devices and operating systems.
• Understanding of cyber security principles is required.

Responsibilities

• Provide in-person and remote IT support for staff and students.
• Manage devices from procurement to secure disposal.
• Contribute to faculty projects and university events.

Skills

Problem-solving

Customer-focused approach

Communication skills

Knowledge of Windows and macOS

End-user device support

Attention to detail

Team collaboration

Education

Intermediate IT qualification or equivalent experience

Tools

ITSM tools

Job description

University of Sheffield

IT Support Technician (Faculty / Campus IT Support)

Are you an IT Support professional who enjoys solving problems, helping people and working hands‑on with technology? We’re excited to offer a fantastic opportunity to join our newly formed Campus IT team, created to bring all Faculty IT Support teams together into one cohesive service.

Our vision is simple: a unified team delivering a consistent, high‑quality experience across the University—breaking down silos and transforming the support we provide to academic, research and professional services staff, as well as students.

What you’ll do

In this varied, people‑focused role, you’ll be a trusted support technician for staff and students across the University. You’ll provide both in‑person and remote support for end‑user devices; Windows and macOS operating systems; and faculty‑specific systems and software.

• You’ll take ownership of service requests from start to finish—investigating issues, finding solutions and keeping users informed throughout.
• You’ll manage devices across their entire lifecycle, from procurement and configuration to maintenance, repair and secure disposal, ensuring asset records remain accurate and up to date.
• You’ll also contribute to faculty projects, key University events and wider workstreams, providing specialist support and coordinating tasks with colleagues across the Campus IT team and beyond.
• You’ll work in line with University policies, procedures and help to establish good practice.
• You’ll directly shape the experience of staff and students—supporting teaching, research and operational activity across the University.

Who we’re looking for

You’ll enjoy this role if you’re motivated by helping people, solving technical issues and working as part of a collaborative team. You’ll need:

• Experience working in an IT support environment, with an intermediate IT qualification or equivalent hands‑on experience.
• Confident communication skills, with the ability to tailor your approach to technical and non‑technical users across academic and professional service environments.
• Strong knowledge of end‑user devices, Windows, macOS, mobile operating systems, cloud applications and core networking.
• An understanding of key cyber security principles such as access control, encryption and antivirus.
• Experience using ITSM tools, service management processes and remote support technologies.
• Excellent organization, accuracy and attention to detail, with the ability to plan and prioritise your workload.
• A customer‑focused approach and the confidence to own and resolve issues.
• The ability to support colleagues and contribute positively to a collaborative working environment.

Why join us?

This is an exciting time to be part of our new Campus IT team, where you’ll help shape a high‑quality and consistent support experience for the whole University. You’ll work with knowledgeable colleagues, gain exposure to diverse technologies and develop your skills in an environment that values collaboration, learning and continuous improvement.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Find out more at www.sheffield.ac.uk/benefits and join us to become part of something special.

We build teams made up of people from a wide range of backgrounds, cultures and experiences, whose talents complement one another to greatest effect. We believe diversity in all its forms strengthens our impact across research, teaching and the student experience.