IT Support Technician

inploi; Manchester; On-site; GBP 26,000 - 29,000; Full time

Job summary

An educational institution in Manchester seeks an IT Support Technician for a full-time permanent role. The technician will provide technical support, manage multiple IT projects, and contribute to system documentation. Ideal candidates will have problem-solving skills and effective communication abilities, with experience in education preferred but not essential. The college emphasizes staff wellbeing and safeguarding protocols.

Benefits

Access to counselling services

Employee assistance programme

Qualifications

• Experience in providing technical support to users.
• Ability to work on various IT projects.
• Preferred experience in the education sector.

Responsibilities

• Provide technical support through the service desk system.
• Work on projects including software/hardware installations.
• Maintain effective communication with end users.
• Contribute to maintenance documentation.
• Support various users from different sectors.

Skills

Technical support

Problem-solving

Effective communication

Initiative

Job description

Overview

IT Support Technician

Full Time, Permanent Position

SFCA Support Staff pay spine points 10-12 (£26,666 - £28,048 per annum)

www.loreto.ac.uk

Responsibilities

• Provide technical support to staff, students and other stakeholders through the college service desk system.
• Work on a number of different projects across the IT estate including software and hardware installations, college wide events and supporting the network infrastructure.
• Use initiative, demonstrate practical knowledge and problem-solving skills while maintaining effective communication with end users.
• Contribute to System Maintenance Documentation by providing new procedures and updates as necessary.
• Support a variety of users from different sectors; experience in education is preferred but not essential.

About the College

Loreto Sixth Form College has been awarded a second consecutive outstanding rating in all areas under the latest framework in our December 2022 inspection. Ofsted noted that leaders place a very high priority on staff mental health and wellbeing, including access to counselling services, chaplaincy support, and the employee assistance programme. Loreto strives for excellence in staff and students alike, ensuring students benefit from an inclusive learning environment that celebrates individual contributions to the college.

Loreto Sixth Form College is committed to safeguarding children and young people. All candidates and post holders including volunteers are subject to appropriate vetting procedures as outlined in Part 3 of Keeping Children Safe in Education 2024. This includes an online search for shortlisted candidates, as well as a satisfactory Disclosure and Barring Service Enhanced check with barred list information and any other relevant checks with statutory bodies for successful candidates.

How to apply

To apply, please visit Schrole and complete the application form - https://schrole.com/job/it-support-technician-8e35f28b-ea14-45e6-897b-1269f212e0ef

Supporting Statement

In your supporting statement, outline why you are interested in the role and how you feel you are suited to it with reference to the criteria in the person specification. This is part of the application process and will be assessed. You must tell us how you meet the criteria listed.