IT Support Technician

KAG Recruitment Consultancy; Grimsby; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician to provide both 1st and 2nd line support in Grimsby. In this role, you will serve as the first point of contact for IT support, troubleshoot various hardware and software issues, and collaborate with the IT team for escalated issues. Ideal candidates are proactive and have a passion for IT and customer service. This position offers an excellent opportunity for growth in an engaging environment.

Qualifications

• Proven experience in IT support, both 1st and 2nd line.
• Excellent troubleshooting skills for hardware, software, and network issues.
• Strong communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line support for IT issues.
• Log and manage incidents in the ITSM system.
• Collaborate with IT teams to resolve escalated issues.

Skills

Customer-focused support

Problem-solving

Technical troubleshooting

Communication skills

Job description

Job Title: IT Support Technician

Salary: Upto 33k DOE

Reporting to: Head of IT

Location: Grimsby (with occasional site travel)

Hours: Monday to Friday - 8:00am to 5:00pm

Purpose of the role:

We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.

Key Responsibilities:

• Serve as the first point of contact for IT support via phone, email, and chat.
• Log, triage, and manage incidents and requests in the ITSM system.
• Provide basic to advanced troubleshooting for hardware, software, and network issues.
• Escalate complex issues as needed while maintaining ownership.
• Support workstation setup, user onboarding, and account management.
• Collaborate with IT teams to resolve incide...