IT Support Technician

ServiceTec; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT service provider based at London Heathrow is seeking an IT Support Technician responsible for providing 1st line support to users on-site. The role involves printer maintenance and configuring new PCs. Candidates should have a basic understanding of Windows PCs. Working on a rotating shift pattern, the position offers benefits like 29 days annual leave, company events, and a pension plan. Join a team that values support and employee development.

Benefits

29 days annual leave

Company events

Company pension

Free parking

4x base salary Life insurance

Referral programme

Sick pay

Qualifications

• Basic understanding of Windows PCs and printer hardware is required.
• Full UK manual driving licence or current driving lessons preferred.
• Ability to obtain an airside badge with DBS clearance.

Responsibilities

• Provide 1st line deskside support at Heathrow Airport.
• Support printer maintenance and installation of new PCs.
• Meet customer service targets and performance objectives.

Skills

Windows PCs

Customer management skills

Teamwork

Ability to remain calm under pressure

Job description

Overview

Love IT but don't want to sit at a desk all day? This position could be for you. We are currently looking for an IT Support Technician to join our team at London Heathrow, the UK's busiest and most exciting airport.

Responsibilities

• 1st line deskside support of users on site at Heathrow Airport.
• Printer support & preventative maintenance.
• Configuring and installing new PCs.

Qualifications

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PCs and printer hardware is a requirement. Qualifications are desirable but not essential.

• Ability to work effectively and efficiently as a member of the team.
• Ability to remain calm under pressure.
• Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

Please ensure you are happy with the working shift hours below before applying:

• Working on a 6 days on, 4 days off rotating shift pattern, covering the hours between 04:00 and 23:00 (start time varies), 365 days a year, including weekends, bank holidays.

Benefits

• 29 days annual leave
• Company events
• Company pension
• Free parking
• 4x base salary Life insurance
• Referral programme
• Sick pay

Apply now for immediate consideration by clicking on the link which will take you to our application form.

Your application will be held on file indefinitely. If you wish to have your personal data removed please follow the instructions in the application acknowledgement email you will receive.

Join Our Team

ServiceTec Airport Services International Limited specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture

Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond.

ServiceTec Airport Services International Limited is an Equal Opportunity Employer and will comply with all applicable legislation concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.